This website uses cookies to ensure you have the best experience. Learn more

Outback Steakhouse Essay

1456 words - 6 pages

Question 1:
Based on the case study, what management roles does Sullivan perform?
Management roles are identified by a management expert professor, Henry Mintzberg in year 1973. According to Mintzberg, there are ten different management roles. Thus, these roles or expectations for a manager’s behaviour have grouped into three categories which are Interpersonal roles (Figurehead, Leader, and Liaison), Informational roles (Monitor, Disseminator, Spokesperson) and Decisional roles (Entrepreneur, Disturbance handler, Resource allocator, Negotiator). In the Outback Steakhouse, the management roles that perform by Sullivan are entrepreneur, disturbance handler, resource allocator and ...view middle of the document...

At the same time, he is able to take action when there is any dilemma.
Thirdly, resource allocator is the manager who decides where to apply the resources. The jobs include scheduling own time, programming work and authorising actions. Additionally, it describes the responsibility of allocating and overseeing financial, material and human resources. For example, the manager has to draft and approve plans, schedules and budgets. Based on the case study of Outback Steakhouse, they are offering manager to work in the same location for at least five years and a work environment serving dinner only. Therefore, this has proven that Sullivan has the ability to allocate resources effectively.
Lastly, the roles of leader are direct and motivate subordinates, select and train employees. The manager’s duties are at the heart of the manager-subordinate relationship. For example, structuring and motivating subordinates, overseeing their development, promoting and encouraging their improvement, and balancing effectiveness. In Outback Steakhouse, they have rolled out a benefits programme for part-time employees which they just have to pay health insurance based on their working period. Consequently, Sullivan has played the role of leader by motivate the part-time employees.

In conclusion, Sullivan has performed the management roles of entrepreneur, disturbance handler, resource allocator and leader. Therefore, he is able to make an improvement, overcome problems, allocate resources effectively and lead the company to accomplish higher achievement in the future.

Question 2:
Is Sullivan applying the Classical approach or the Humanistic approach?
In a corporation, top managers play the most important role and they are responsible for the performance of an organisation as a whole. Thus, they will come out with ideas or actions intended to deal with a problem or situation. In order to get better for the corporation, every manager will come out with different approaches. Nonetheless, the two common approaches are classical approach and humanistic approach. Based on the case study of Outback Steakhouse, CEO Sullivan is applying Humanistic approach rather than classical approach for the restaurant.
Classical approaches focus on developing general principles for use in different management situations and it assumes that people are rational. Nevertheless, one of the classical approaches is scientific management. It is one of the control and coordination theories by Frederick Taylor Frank and Lillian Gilbreth. In the scientific management, the concept of “time study” has been used by Taylor to observe their worker in time and energy consumption. Afterwards, the results will be use to verify the best way for the working process which is the motion study. Other than standardised the work processes, proper equipment, working conditions, and workers’ ability classification are also important to improve the productivity of workforce.


Other Papers Like Outback Steakhouse

Projectmanager Essay

1098 words - 5 pages ' sensitivity to price changes, and forecast the potential effects in case you adjust the price of our product.

 Finally, for the threat of substitutes, we need to study our customers thoroughly and gauge their propensity to find substitutes for our core products and analyze the costs associated with switching products. There are many restaurants in Riyadh, and most of them are very successful and profitable, for Outback Steakhouse to be more

Training Questions Essay

2431 words - 10 pages , training is best done when going through the motions and being in the workplace. Experienced waitress joining Outback Steakhouse An experienced waitress joining Outback Steakhouse should shadow another waitress or waiter for a couple days to observe how Outback greets a customer or what elements of the customer service and environment the waitress should bring to his or her customers. Because they already have the experience, the shadowing

Internet Technology

2927 words - 12 pages discussion. One of the businesses I chose was Outback Steak house. Outback Steakhouse, part of OSI Restaurant Partners, has worked diligently at creating strong connections with customers. They recognized that not only were people discussing their brand on social media, but there was a loyal fan base routinely sharing the great experiences at their restaurants. Influencer outreach is an important component of any social media strategy. Influencers

Research of Restaraunt for Business Research

2446 words - 10 pages Outback 1 ------------------------------------------------- One can see by looking at the table above that the people who visit the Remington’s Restaurant frequently are males who are between the ages of 35 and 49, and make 35,000 to 50,000 a year. These men also have one child, have not seen advertisements for the Remington Restaurant, Outback, and Longhorn. One can also see that the major competitor is Outback Steakhouse. Answer to

Review of Adverse Reactions to Food

1742 words - 7 pages workers how better to reply to customers' food allergies. On the other end, at Bistro 110 in Chicago, while servers learn of a customer's food allergy, they right away alert the floor manager, who talks with the patron and informs the chef. Furthermore, Outback Steakhouse offers a gluten free menu for customers allergic to wheat and other gluten-containing ingredients (Chapman, 2008). Brinker International is as well amongst an increasing list of

Cheesecake Factory

1536 words - 7 pages the competition • However: Applebee’s also has locations in several Latin American countries, which could be smart places for further TCF expansion • Other locations: Brazil, Canada, Chile, Costa Rica, Greece, Guatemala, Honduras, Jordan, Lebanon, Mexico, Puerto Rico, Singapore Outback Steakhouse, another top competitor, does not currently have restaurant • locations in the Middle East • TCF is ahead of them in that regard, however OS

Understanding Celiac Disease

2516 words - 11 pages and vitamin D from dairy products” (Dennis). Eating out is a different story. There are some national restaurants that do offer gluten-free meals which are Outback Steakhouse, Bonefish Grill, PF Chang’s, First Watch, Wendy’s, McDonald’s, Don Pablos, Carrabba's, Chick-Fil-A and Subway. However at any other restaurants the individual is on their own and needs to inform the kitchen of their disease. An idea to make it easier for both

Autobiography of Alan May

3496 words - 14 pages got into all kinds of crazy trouble. Mike went to school in Orlando at the University of Central Florida and Corey was an up and coming manager at the Outback Steakhouse chain in the local area. We played baseball together and we always went to sing at the local Kareoke hot spots. We always had a blast. This now brings me to another time when Mike, Corey and I all went to Orlando for the night and got our first tattoos. I was 18 now and I

Organogational Behavore

2899 words - 12 pages . They will have the feeling of the organisation belongs to them. As we know that we love who loves us. Same thing will happen here too. Though it is difficult for manager to leave the autocratic behaviour and start equally focusing employees’ need but it is possible in 1/2 years as proved by a research done in the USA in a restaurant business: A Case Study on Outback Steakhouse. Moreover, the organisation can make a policy to give equal priority

Elephant Bar- Mezzanine Financing

4007 words - 17 pages this segment grew a 4-quarter average of 0.1%. * Casual Dining: This highly fragmented segment is divided into two subsegments, “mid-end casual” and “high-end casual.” The former includes older concepts such as Applebee’s, TGI Friday’s, Olive Garden, and Red Lobster, with average prices between $10 and $13. The latter includes newer and more contemporary concepts such as The Cheesecake Factory, P.F. Chang’s, Outback Steakhouse, and Elephant

Freedom And Responsibility

2141 words - 9 pages Built within the Constitution of the United States are specifically defined freedoms that are guaranteed to all citizens. Conversely, with every constitutional freedom there comes a corresponding responsibility. On September 25, 1789, the state legislature’s twelve proposed amendments were transmitted by congress, the first two dealing with congressional representation and congressional pay. The following numbers three through twelve were

Related Essays

Assignment #3outback Steakhouse

574 words - 3 pages Assignment #3 Outback Steakhouse Strayer University HRM530 May 15, 2011 ASSIGNMENT 3 OUTLINE I. For the following reasons the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage: a. Effective selection provides many benefits. Hiring highly motivated employees who fit the organizational culture along with providing a positive employee experience keeps turnover low. Low turnover reduces

Collegiate Promotions Essay

939 words - 4 pages Assignment 3: Outback Steakhouse 2/12/2012 1. Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage. According to Hellriegel and Slocum (2010), effective employee selection is a critical component of a successful organization. How employees perform their jobs is a major factor in determining how successful an organization will be. Job performance is essentially determined

Outback Case Analysis

1603 words - 7 pages Outback Steakhouse Case Analysis Module 4 Contents 1. Introduction 3 2. External analysis: a. Five force Analysis 3 b. Key Driving Forces 4 c. Attractiveness of Industry 5 d. Strategic Group Map 6 3. Internal Situation Analysis: a. Strategy of the company 7 b. SWOT analysis 8 c. Company’s performance 9 4. Major

California Essay

275 words - 2 pages , Olive Garden and Outback Steakhouse, spent annually.CPK is using the word of mouth advertising to attract more and more coustomers for their advertising spending is one of most important factor for CPK success. B. Increase leverage using debt financing by changing the existing capital structure and purchasing US treasure securities CPK used the proceeds from its 2000 initial public offering to pay off its outstanding debt and