Orgnizational Behavior Skills Essay

489 words - 2 pages

Running head: Organizational Behavior Skills

Organizational Behavior Skills

Organizational Behavior Skills

There are 4 barriers that are a part of the communication process; these are Process, Personal, Physical and Semantic. A process barrier and overcoming is ensuring the message received is the same as the message sent. In order to ensure this is accomplished the message should be put in manner the message is understood as the sender intended. This should be accomplished with a face-to-face meeting, where emotions and attitudes can be observed, to help determine if the right message is being received. It would have a feedback session, to ensure that no misunderstanding had taken place. Personal barriers are ...view middle of the document...

As the manager I would recognize and be mindful of physical barriers that might impede the communication. I would reverse a conference room where we can close a door to ensure privacy and remove noise distractions. In the event I am working with a long-distance employee I would schedule a live meeting and ensure my office door is closed to remove any distractions or disruptions. Finally a semantic barrier occurs when there is a disagreement about words being used. As the manager I would ensure I used words that can clearly be understood by both parties to ensure effective communication.

As the manager I would implement guidelines and procedures along with using business tools to ensure effective communication is reached and the barriers are overcome. For process communication I would insist that the meeting will have time for questions, answers and clarifications. This will help ensure we move past any process barriers. When it comes to the personal parries, I would use the best practice in listening. Sometimes as a manager we can actually be more affective when we listen, vs. always speaking. With the physical barrier our processes for using a private conference room, office or cubicle that will allow for no disruptions is in place. It is important to ensure everyone involved has each other’s attention and is not distracted by colleagues, noise or other disturbances. This greatly helps ensure communication is clear. Finally when it comes to semantics I will use the KIS method of communication. This stands for Keep It Simple. The use of synonyms for commonly used words can only over complicate the message being delivered, increasing the chance for miscommunication.

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