Organizational Behaviour Essay

3271 words - 14 pages

Question 1

Describe a task that you’ve done recently for which you exerted a high level of effort. Explain your behavior, using any three of the motivation approaches described in this COURSE.

Motivation is essential to almost any aspect of life. Nature has an intrinsic motivation; it does what it does in and out of itself, without further reflection. There are few humans on this planet who do not question or reflect on their motivation for certain tasks every day. And yet, it is such an underdeveloped field of research. There are many theories, but from their diversity we can gleam their inability to capture the complexity of human motivation in a simple, natural way.

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Social scientists have been studying motivation for decades, trying to find out what motivates our behaviour, how and why. Dozens of theories of motivation have been proposed over the years and I have chosen three of them to explain my behaviour on a recent task that I have done.
The task was to install Main Distribution Frame (MDF) in Telekom Malaysia (TM) exchanges all over Malaysia. My team consist of nine installers and I can form three sub teams to follow the TM installation schedule. The task was successfully done without any delay or breach of the contract with TM. My team member played an important role to deliver the installation task according to requirement and tight schedule given by TM. How I managed and motivated them can be explained by using these three motivation theories.
1. Maslow’s Hierarchy of Needs
Maslow's hierarchy of needs is a theory in psychology anticipated by Abraham Maslow in his 1943 paper "A Theory of Human Motivation". The crux of the theory is that individuals’ most basic needs must be met before they become motivated to achieve higher level needs.

Abraham Harold Maslow proposed a theory that outlined five hierarchical needs which could also be applied to an organization and its employees’ performance (Jerome, 2013, Gordon, 1965). According to Maslow’s theory, one does not feel the second need until the demands of the first have been satisfied or the third until the second has been satisfied, and so on. Figure 1, illustrates Maslow's hierarchy of needs.


[pic]
Figure 1: Maslow’s Hierarchy of Needs (1954)

Abraham Maslow’s hierarchy of needs theory is still important and relevant in today’s business organizations, for every organization that seek to obtain success and excellence, any attempt to shy away from practical application of the hierarchy of needs theory, will affect negatively the organizational culture, human resource management and the employee’s performance, to achieve organizational excellence and create good atmosphere, better work environment and achieve target at the right time then a drive and application of the theory is paramount (Jerome, 2013).

In order to get the most out of my team, I make sure I support them in other aspects of their lives outside work. This task required them to be outstation frequently for a medium period from three to five days. I offer flexible working days and hours to give them time to focus on their families and make sure they are paid fairly to help them feel financially stable. The core of this theory is to satisfy the certain need by needs according to the hierarchy.

2. Hertzberg’s Two Factor Theory

The main concept of the theory is the distinction between two groups of factors called motivation factors and hygiene factors. According to the theory, the motivation factors operate only to increase job satisfaction while the hygiene factors operate to decrease job dissatisfaction.

Herzberg et al. (1959) stated that among the factors of...

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