Organizational Behavior Terminology and Concepts
Organizational culture defines the characteristics of an organizations operation. It involves the analyzing of the roles of management and the staff in context to their ethical standards, productivity, and motivation. In agreement, Schermerhorn, Hunt, and Osborn (2008), state that “Organizational culture is the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members” (p. 364). In conclusion, organizational culture provides a look into what is working or not working for employees in reference to motivation, productivity, and ethical standards.
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Communication within an organization is imperative in all levels of their operation. Effective communication supplies management with the ability to express and build on their interpersonal skills, provides increased informational processes, and depicts relationships both internally and externally involving the organization. It helps build a trusting relationship with management and their employees resulting in increased productivity and initiative. “The four functions of management are planning to set directions; organizing to assemble resources and systems; leading to create workforce enthusiasm; and controlling to ensure desired results” (Schermerhorn, Hunt, & Osborn, 2008, p. 20). Whether the management is considered [Passive voice ] successful or effective their recognition depends on a certain amount of communication. Robbins and Judge (2009) state, “Successful managers spent 28% of their time on communication, and effective managers spent 44% of their time communicating” (p. 2). Therefore, managements role in context to communication is to do so effectively to help organize and operate the organization efficiently.
Schiappa Organizational Culture
The Schiappa organization is a franchise of restaurants that serves fast food. In the restaurant, there is a hierarchy of service requirements and responsibilities dependent on each individual’s crew position. For instance, the service workers job is to make sure the food and service orders processed by each store are complete and delivered in a timely manner. They expect and receive respect for the importance of their services. Next are the maintenance workers. This group of individuals has a detailed list of duties signified by employee names. Within their workday, their responsibility is to complete each task under their name and be available to help other crewmembers with unexpected messes. In context another staff member cannot call maintenance to help them spilled, but an employee can call maintenance to help cleanup if the soda machine breaks and is pouring soda all over the floor. Then there is the food preparation crew, whose job is to keep food and food items fresh through dating and rotation, keep food preparation lines supplied, and prepare food for distribution. They also are expected [Passive voice ] to be aware of their inventory in reference to needs or overages. Their requirements involve some...