Leadership and Organizational Behavior
Discuss the conflict that is occurring at General Hospital.
The conflict that is occurring at General Hospital is an intergroup conflict. The conflict is between the doctors using EKGs and upper hospital management. An intergroup conflict refers to opposition, disagreements, and disputes between groups or teams. The COO, Harding, decided to modernize the EKG system to computer read results. Once this decision was made, as a cost cutting measure, she sent a letter to the attending physician whose main responsibility was interpreting the EKG results manually. This decision was done without ...view middle of the document...
Discuss the conflict management styles that are evident in the case.
The conflict management style being used in this case would be the forcing style. Harding seems to have a win-lose approach to the intergroup conflict. She initiated a cost reduction change, computerized EKG readings, and then went on vacation for a week. She chose to make this change without consulting any of the staff and getting any feedback about any possible problems that might arise. When problems did arise, she chose avoidance rather than facing the conflict head on to resolve it.
The staff was not aware of the EKG changes when they were implemented. They were blindsided and when problems arise, they were unaware of how to resolve them right away. Once the cost reduction measures were realized, the motivation of the doctors to admit new patients was lost. The doctors of General Hospital do not like to be forced into a decision. Especially a decision that affects the way they do their business and how accurate the healthcare they provide their patients.
The incorrect EKG readings not only opened the hospital to legal litigation, but also the doctors for malpractice suits. Forcing the doctors to make the EKG change may have cut costs, but it also cut into their medical reputation. When dealing with conflicts within a healthcare setting, the forcing management style is not the most effective choice to make.
Discuss how General Hospital could have used teams to address the cost reductions needed to stay competitive.
General Hospital could have created cost reduction teams to address the costs while staying competitive. These teams would consist of doctors, nursing staff and technicians. This team would go over costs of some of the services offered to patients. Once an area was identified as being eligible for cost reduction, there should be a brainstorm meeting of the best way to cut the costs.
The establishment of these teams would not only keep the hospital competitive, it would keep the staff aware of changes needing to be changed. The hospital would stay competitive because the staff involved in the daily services of the hospital would be able to have input of the updates needed to reduce costs and keep new patients being admitted. The teams could research, test and help to implement a cost reduction measure. With the help of the team, management would have a smoother transition with the change while maintaining the respect of the hospital staff. Keeping the lines of communication open is the main thing needed to stay successful. A cost reduction team is just that, keeping communication open for optimal results.
Describe how Hammer can use negotiation skills to get buy-in for the cost reductions.
Hammer can use integrative negotiation to get buy-in for the cost reductions. Integrative negations involve joint problem solving to achieve results that benefit both parties involved. The first step should be to separate the people from the problem. This means,...