Organizational Behavior, Twelfth Edition, by Stephen P. Robbins and Timothy A. Judge. Published by Prentice-Hall. Copyright © 2007 by Pearson Education, Inc.
Organizational Behavior Notes, Chapter 1
Managers get things done through other people.
They make decisions, allocate resources, and direct the activities of others to attain goals.
Managers do their work in an organization.
Organization, which is a consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
* service firms
* military units
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(not all technical skills have to be learned in schools or formal training programs. All jobs require some specialized expertise)
Human Skills -The ability to work with, understand, and motivate other people,
both individually and in groups,
Conceptual Skills -The mental ability to analyze and diagnose complex situations.
Decision making, for instance, requires managers to identify problems, develop alternative
solutions to correct those problems, evaluate those alternative solutions, and select the best one.
Effective Versus Successful Managerial Activities
1. Traditional management-Decision making, planning, and controlling
2. Communication-Exchanging routine information and processing paperwork
3. Human resource management-Motivating, disciplining, managing conflict,
staffing, and training
4. Networking-Socializing, politicking, and interacting with outsiders
A Review of the Manager’s Job
One common thread runs through the functions, roles, skills, activities, and approaches to management: Each recognizes the paramount importance of managing people. Regardless of whether it is called “the leading function,” “interpersonal roles,” “human skills,” or “human resource management, communication,
and networking activities,” it’s clear that managers need to develop their people skills if they’re going to be effective and successful.
Organizational Behavior (OB)
Organizational Behavior (OB)-A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
OB is concerned with the study of what people do in an organization and how their behavior affects the organization’s performance.
Systematic study- Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
Intuition -A gut feeling not necessarily supported by research.
Social psychology-An area within psychology that blends concepts from psychology and sociology and that focuses
on the influence of people on one another.
Sociology-The study of people in relation to their social environment or culture.
Psychology-The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
Anthropology-The study of societies to learn about human beings and their activities.
Contingency variables-Situational factors: variables that moderate the relationship between two or more other variables.
Workforce diversity-The concept that organizations are becoming more heterogeneous...