Midterm Study Guide
A. Defining Organizational Behaviour Page 4
• A field of study that investigate the impact of individuals, groups, and structure on behaviour within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness.
B. Challenges in the Canadian Workplace Page 6
Challenges at the Individual Level
1. Individual Differences
2. Job Satisfaction
5. Behaving Ethically
Challenges at the Group Level
1. Working With Others
2. Workforce Diversity
Challenges at the Organizational Level
o Improving Customer Service
o Stimulating Innovation and ...view middle of the document...
• Scores on personality tests help managers forecast who is the best fit for a job.
Means of measuring personality
• Self-report surveys
i. Individuals evaluate themselves on a series of factors
• Observer-ratings surveys
i. Provide an independent assessment of personality.
ii. tend to be more accurate predictors of job success on the job.
C. Emotions Page 57
• Intense feelings that are directed at someone or something.
When an employee expresses organizationally desired emotions during interpersonal transactions at work.
• Emotional Dissonance
• Felt Emotions
• Displayed Emotions
• Surface Acting
• Deep Acting
Why should we care about Emotions in the workplace?
Emotions provide important information about how we understand the world around us
People who know their own emotions and are good at reading others’ emotions may be more effective in their jobs
Negative emotions can lead to negative workplace behaviours:
C Production (leaving early, intentionally working slowly)
C Property (stealing, sabotage)
C Political (gossiping, blaming co-workers)
C Personal aggression (sexual harassment, verbal abuse)
A. Definition of Values Page 84
C Concepts or beliefs that guide how we make decisions about and evaluations of behaviours and events.
B. Rokeach Value Survey Page 84
Types of values
C Terminal: goals that individuals would like to achieve during their lifetime
C Instrumental: preferable ways of behaving
Importance of values
C Values generally influence attitudes and behaviour.
C. Hodgson’s General Moral Principles Page 85
1. Dignity of human life
7. The common good
D. Hofstede’s Framework for Assessing Culture Page 86
1. Power Distance
2. Individualism vs. Collectivism
3. Masculinity vs. Femininity
4. Uncertainty Avoidance
5. Long Term vs. Short Term Orientation
E. Values in the Canadian Workplace Page 89
• Baby Boomers (born mid-1940s to mid-1960s)
C Achievement and material success are very important
C Sense of accomplishment and social recognition rank high with them
C Pragmatists who believe ends can justify the means
• Generation X (born mid-1960s to late 1970s)
C Value flexibility, life options and achievement of job satisfaction
C Family and relationships are very important
C Less willing to make personal sacrifices for the sake of their employer than Boomers
• Generation Y (born between 1979 and 1994)
C High expectations; seek meaning in their work
C Tend to be questioning, electronically networked and entrepreneurial
C Socially responsible
• 2006 immigrant population
C 46 percent of Toronto’s...