Managing an organisation at the present time requires much more than practice basic management functions, such as planning, organisation and control. The threats to organisations, coming from clients, competitors and as a result of socio economic changes require high level of human abilities.!
The understanding of individual and group behaviour in the work place is what constitutes the field of study of Organisational Behaviour. It particularly investigates questions related to leadership and power, structures, learning, perception, attitude, changes, conflicts and other themes that affect individuals and groups within organisations.!
The study of Organisational Behaviour provides powerful tools for managers facing the complexity generated by diversity, globalisation and continuos changes occasioned by the fast alterations in different society segments. !
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Nevertheless, control is highly valued as it contributes towards making the job more effective by understanding the behaviour of people, therefore being able to manipulate individuals or groups’ behaviour to a certain extent (Robbins, 2003).!
Organisational Behaviour focus on understanding what people do in the workplace and how this behaviour affects the performance of the organisation. It involves issues such as absenteeism, turnover, productivity, performance, response to globalisation and management style. It uses of contributions from other behavioural disciplines such as Psychology, Sociology and Anthropology. !
Psychology is the area that focuses on the behaviour of a specific individual. Organisations are composed of individual members, hence the reason why it’s important to understand Organisational Behaviour at an individual level, being able to distinguish and address individual’s differences and peculiarities, applying the knowledge obtained by studying OB, in order to make the job or task as effective as possible.!
Sociology studies individuals in relation to other human beings. Groups are present in every organisation, and people sometimes belong to even more than one group within the organisation. There are also what is commonly known as “informal groups” which are not set by the organisation, but based on personal relationships developed to satisfy people’s psychological and social needs. Groups pressure can have an immense impact on the behaviour of individual members (Mullins, 1985).
Beissinger, M.R., (1988), Scientific Management, Socialist Discipline and Soviet Power. London: Publisher: I.B. Tauris & Co LTD.!
Taylor F.W., (2004), The Principles of Scientific Management, [online] London: Digiread. Available from: digired.com. [Accessed 20 november 2013]!
Mullins, L.J., (1993), Management and Organizational Behaviour - 3rd ed. London: Pitman Publishing!
Robins, S. P., (1992), Essentials of Organizational Behavior, 7th ed. New Jersey: Prentice Hall!