This website uses cookies to ensure you have the best experience. Learn more

Organisational Behaviour Essay

4334 words - 18 pages

Operational Decision-Making: Integrating New Concepts into the Paradigm
Ronald John Lofaro, Ph.D Captain Kevin M. Smith United Air Lines

The views and opinions expressed herein are solely those of the authors and, are not to be seen as the policies, positions or beliefs of any public, private or governmental organization.
ABSTRACT Over the past 8 years, the authors have been developing a training-oriented paradigm for operational decision-making in the cockpit. While our emphasis has been on the civil aviation side, both the paradigm, and any training developed from it, can be easily adapted for the business or general aviation venues. The paradigm began to form during an aeronautical ...view middle of the document...

Ground breaking work was done in what was then called ‘pilot judgement” by people such as Ruffell-Smith, Jensen and Bennell. However, the emphases on CRM and SA blocked out large-scale efforts in decision-making R&D, training development and delivery. This was especially true for pilots/crews of major carriers, with their highly complex, automated craft and their responsibility for hundreds of lives each time they fly. While many realized aeronautical decision-making's (ADM) importance and worth, not much R&D money was made available for decisionmaking; compared to CRM and SA, it was a poor relation. Some eight or more years ago, the authors, with others, began what we considered a long overdue and necessary 1 In 1996/7, at American, Delta and United, there were realizations that CRM was not the silver bullet; that the relationship between CRM and safety - which was and is the prime rationale offered for teaching CRM - had not been proven; that CRM is a process, not an outcome. (Sprogis, 1997), (Maurino, 1999). American Airlines, in July of 1996, set aside some of CRM as they were doing it (Ewell and Chidester, 1996). American's new focus is on preparing flight crews for the daily challenges of normal and abnormal operations encountered flying the line. Delta Airlines, in the same time frame, revamped their "CRM for New Captains" course and called it "In Command." As with American, Delta is emphasizing leadership, responsibility and performance. Lastly, even re-look at pilot judgement/pilot decisionmaking/aeronautical decision-making. During this eight to ten year period, ADM was a back burner issue since the common wisdom held that good pilots made good decisions almost naturally, aided by (some) increased experience. The facile assumption that additional experience alone will teach pilots to make better decisions has proven to be a dangerous fallacy. Experience can be a nasty teacher, often giving the test before, or without, giving the lessons and materials needed for the test. Experience can also reinforce poor decisions and behaviors that seemingly "worked" (blind luck?) in certain situations. We also had the commonly accepted view that ADM is but one of the components of CRM. This was, and is, a gross error. CRM, with its emphases on communication and team function, is a major enabler of good decisions and, as such, is a part of decision making, not vice-versa. Our focus was decision-making in the operational, air carrier environment; we termed this operational decision- making (ODM). As we identified and developed components of our ODM paradigm, we came to believe that certain of our ideas were of a breakthrough nature; breakthrough in that they are the necessary enablers for the development of an ODM training program. We believed, and still believe, that decision making is the primary function of a pilot and that good decision making skills are the primary tool in a pilot’s safety arsenal. We see decision making as THE key pilot...

Other Papers Like Organisational Behaviour

Organisational Behaviour Essay

5387 words - 22 pages wider span of control could however also mean that the company might have to invest heavily in training their employees so that they are capable of making better decisions without the managers present. This also means there is more room for mistakes to happen due to less stringent policies in place or lack of supervision from the immediate managers. 1.2 ORGANISATIONAL CULTURE Organisational culture can be defined as the social norms of

Organisational Behaviour - Paper

2193 words - 9 pages ,StrategicManagement.Houghton Mifflin. Black, Richard J. 2003,Organizational Culture: Creating the Influence Needed for Strategic Success, London UK, Laurie J. Mullins, 2007, Management and Organisational Behaviour, Eighth Edition, Prentice Hall, Halow, England. Stephen P. Robbins, Timothy A. Judge, 2008, Organisational Behaviour, Thirteenth Edition, Prentice Hall, New Delhi, India Macmillan English Dictionary For Advanced Learners, 2002, First Edition

Organisational Behaviour 6

3692 words - 15 pages Organisational Behaviour Organisation In order to proceed with the assignment, it is vital for us to know what an Organisation really means. Rollinson (2008) has tried to draw a simple picture as to explain what an organization is. The author has defined an organization as something that does not exist in nature but is brought into existence by human beings. In the author’s opinion, there are goals established by the organisations that are

Virgin Organisational Behaviour

2887 words - 12 pages Understanding organizational behaviour is one of the most important aspects for individuals and Staff of organizations so they can compete successfully in an ever changing environment where the whole organization is able to respond quickly and together. The Change in the environment is not just seen from an external point of view but also internally. The internal environment of any organization goes through periods of rapid changes in its life

Emotional and Cognitive Intelligence - Organisational Behaviour

2512 words - 11 pages €“ cognitive intelligence. Cognitive intelligence can be defined as “the general efficacy of intellectual processes” (Ackerman, Beier and Boyle, 2005, p. 33). This essay aims to assess the important individual differences of cognitive intelligence and emotional intelligence in the field of organisational behaviour by evaluating the theoretical and practical strengths and limitations of each theory and discussing how they can be applied in modern

Organisational Behaviour

1652 words - 7 pages 1.) Using expectancy Theory, explain the process by which Fran Flood motivates the workers at Clear one? Answer:- The expectancy theory was proposed by Victor Vroom of Yale School of Management in 1964. Vroom stresses and focuses on outcomes, and not on needs unlike Maslow and Herzberg. The theory states that the intensity of a tendency to perform in a particular manner is dependent on the intensity of an expectation that the performance will

Organisational Behaviour

2908 words - 12 pages Case Study Agrigreen, Inc., manufactures various agricultural fertilizers in several plants in the western United States and Canada. Tad Pierson, appointed three months ago as a project engineer at one of the Agrigreen plants, had been told last week by Burt Jacobs, the new manager of engineering to whom he reports, that he was to take on the added responsibility of supervising the plant surveying group. Having worked with members of this

Organisational Behaviour - 4550 words

4550 words - 19 pages is based on commitment of the top level management for the sake of employs, performance, quality and local community. Culture also pushes the member to behave in a way that is counter to the formal mission and goals of organization but it can be changed through inter personal skills and good behaviour. In organization good, positive and progressive culture and structure is shared among the people. Culture and Structure of standard chartered

Organisational Behaviour - 1887 words

1887 words - 8 pages ”. (Wagner.Harter, Gallup 2006) Reference List Organizational Behaviour Fifteen Edition Stephen P. Robbins - Timothy A. Judge, 2013 http://www.indiana.edu/~jobtalk/HRMWebsite/hrm/articles/develop/mbti.pdf http://www.myersbriggs.org/type%2Duse%2Dfor%2Deveryday%2Dlife/mbti%2Dtype%2Dat%2Dwork/ Stress, Self-Esteem, Health and Work Simon Landau Dolan - Palgrave Macmillan

Organisational Behaviour - 1790 words

1790 words - 8 pages This literature review covers the utter failure in preventing and stopping the atrocity of the genocide in Rwanda. The review is centred on analysing the different types of decision making processes and the models of decision making adopted by the leader, General Romeo Dallaire and the UN and its member states. It highlights the challenges Dallaire had faced in maintaining a peace process and the inaction of the UN to prevent the genocide. It

Organisational Behaviour Assignment

1141 words - 5 pages HRM-742 Business Management & Organizational Behaviour Assignment # 2 (Case study 4.1, page-97) Submitted by- PUNEET AHLUWALIA DATE- 09/06/2011 Question # 1 Why does Conestoga-Rovers and associates and other companies try to create a positive work environment? Answer – Conestoga-rovers and other companies try to create a positive work environment because it is very important not only for the employees but for the whole

Related Essays

Organisational Behaviour Essay 3677 Words

3677 words - 15 pages Student I.D. 9130139 Edexcel registration no Contents Page P1. Compare and contrast different organisational structures and cultures 3 P2. Based on the scenario given, explain how the relationship between an Organisation’s structure and culture can impact on the performance of the business. 4 P3. Discuss the factors which influence individual behaviour at work. 5 P4. Compare

Organisational Behaviour Essay 1347 Words

1347 words - 6 pages Personal Learning Paper: Organisational Behaviour Firstly, I begin with talking about perception and its importance in our professional lives. ‘Perception’ is defined as the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. People see things differently and depending on their background, education, the current situation, and mood they make different interpretations of

Organisational Behaviour Essay 2856 Words

2856 words - 12 pages poorer ones. It is more likely to influence their job satisfaction and commitment when perceived with justice. With the organisational support given to them, they will form organisational citizenship behaviour that exceeds normal expectation in job. Question 3(a) Oceanic Sport Limited Mr Andrew Jackson Head of Marketing Proposal for Employee Motivation Objective To increase employee

Organisational Behaviour Essay 3973 Words

3973 words - 16 pages staff for no wage increase, but do employees still consider these reasons to be a sufficient cause not to have a wage rise now? Also, a lot of Mark’s deliberations are focusing on the underperformers and this may be blinding him to the justice of rewarding the higher performers. In the end, Mark chooses to design a reward system that will improve the behaviour of all employees. • Instigate a new performance review – all start with a clean