This website uses cookies to ensure you have the best experience. Learn more

Operations Management Essay

1981 words - 8 pages

‘Discuss the role and importance of operations management in the context of the organization that you have chosen.’ 2010 Cohert
Introduction
What is Operations Management?

• “Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services”. It is one of the core functions of any business, although it may not be called operations management in some industries.
• Operations management is con concerned with managing processes. And all processes have internal customers and suppliers. But all management functions also have processes. Therefore, operations management has relevance for all managers.
Why is ...view middle of the document...

How do operations processes have different characteristics?


• Operations differ in terms of the volume of their outputs, the variety of outputs, the variation in demand of their outputs, and the degree of ‘visibility’ they have.
• High volume, low variety, low variation and low customer ‘visibility’ are usually associated with low cost. (Where does Walmart fit in this model?)

What are the activities of operations management?
• Responsibilities include understanding relevant performance objectives, setting an operations strategy, the design of the operation (products, services and processes), planning abd controlling the operation and the improvement of the operation over time.
• Operations managers also have a set of broad societal responsibilities. These are generally called ‘corporate social responsibility’ or CSR objectives.

You may wish to position the company’s operations using the Polar Diagram below. Note that speed, cost, dependability, flexibility and quality dimensions are in context of competitors and for operations.
Then a high-level diagnosis of operations performance can be conducted by the polar diagram shown below:

A useful way of representing the relative importance of performance objectives for a product or service is shown in the polar diagram above. This is called the polar representation because the scales which represent the importance of each performance objective have the same origin. The closer the line to the common origin, the less important is the performance objective to the operation.

2. What are the Company’s operations strength?
Operational strengths relate to processes that occur behind the scenes. In the case of Walmart for instance having a more efficient warehouse operation, that’s an operational strength, in mass marketing retailing, Wal-Mart claims numerous operational strengths. By requiring all manufacturers to comply with Wal-,Mart can run a much more efficient warehouse and distribution operation than it’s competitors – who must contend with a hodge-podge of labeling and packaging standards from their various suppliers . If you sell your products to Wal-Mart, you use their labeling and bar-coding systems, and you pack your boxes according to the quantities that Wal-Mart dictates. The result is a distinct operational strength for the Wal-Mart operation, which translates into lower stocking and handling costs, and shorter restocking times for warehouse to store shelves.
Quality
Quality is placed first in our list of performance objectives because many authorities believe it to be the most important. Certainly more has been written about it than almost any other operations performance objective over the last twenty years. Later in the book we devote two whole chapters (Chapter 17 and Chapter 20) which look at different aspects of quality. As far as this introduction to the topic is concerned, quality is discussed largely in terms of it meaning ‘conformance’. That is,...

Other Papers Like Operations Management

Operations Management Essay

2917 words - 12 pages Managing Operations Introduction The report will start with definition of operations management concept. This will be followed by identifying some of the global factors affecting operations management in organisations and the impact such factors have on operations management in organisations and to assess how operations management can contribute to sustainable business activities . The second part of the report will describe how project

Operations Management Essay

967 words - 4 pages Operations Management Supply Chain Nathalia Gomez Kean University Abstract Supply chain management is the management of the flow of goods. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. It is the streamlining of a business' supply-side activities to maximize customer value and to gain a competitive advantage in the marketplace. Supply

Operations Management

2361 words - 10 pages Operations Management Literature Review and Critique Introduction Supply Chain Management is the combined set of practices, policies and frameworks that represent the relationship and the working dynamics between manufacturing, supplier, wholesaler, retailers and other supporting entities like warehouses, distributors etc. that enables final goods and services to reach the customers in the desired quantities and at the desired time

Operations Management - 5367 words

5367 words - 22 pages What is Operations Management? 2013 Joshua Richards POM 343 Due: 12/11/2013 Table of Contents Tale of Things to Come 1 Conceptual Model 2 Class Two: What is Operations Management / Productivity, Competitiveness & Strategy 3 Class Three: Forecasting, Aggregate Planning, MRP and ERP 4 Class Four: Product and Service Design 5 Class Five: Capacity Planning, Process Selection and Facility Layout 6 Class Six: Design of Work

Operations Management - 5007 words

5007 words - 21 pages Operations Management: Case Custom Molds Joseph Lynn A4006828 MBA4 GGSB : LSBF 1. What are the major issues facing Tom and Mason Miller? 2. Identify the individual processes on a flow diagram. What are the competitive priorities for these processes and the changing nature of the industry? 3. What alternatives might the Millers pursue? What key factors should they consider as they evaluate these alternatives? Comment Form for Assessed Work

Operations Management - 843 words

843 words - 4 pages customers always change so the organization can develop their products to satisfy the needs of their customers continuously for example a company producing its own brand products for customers. Diversification It gives the company to see where it’s going and how it can grow to next level to also enjoy economies of scale. 1. References 1. 17 February2013,http:graelaws.wordpress.com/mba/operations-&-process/operations-performance-objectives-the–big-5/ 2. 24 February2013, http://wiki.answers.com/Q/Role-of-operations-management-in-strategic-management

Operations Management - 3000 words

3000 words - 12 pages Operations Management 4BIM502 Assignment No. 1 Abdurahman Haji 12159352 Adam Al-Ghariyani 10594805 Word Count: 2650 Question 1). The post-construction issues that have come to surface regarding the Northstar HyperMall within the last three months are varied yet linked. These issues are of such importance in relation to the reliability – (According to Hollins and Shinkins, 2006 ) “The most important aspect of any product or

Operations Management - 3568 words

3568 words - 15 pages use the library.· Special promotions such as two movies for one should be offered for older movies. This will attract more members to take out more products.REFERENCESJohn Bicheno & Brian B. R. Elliott (1997) Operations Management An Active Learning Approach, Oxford, Blackwell Publishers Ltd.Nigel Slack, Stuart Chambers and Robert Johnston (2001) Operations Management 3rd edition, Essex, Pearson Education LimitedRobert Johnston & Graham Clark (2001) Service Operations Management, Essex, Pearson Education LimitedWEBSITES

Operations Management - 4169 words

4169 words - 17 pages ------------------------------------------------- LETTERKENNY INSTITUTE OF TECHNOLOGY ------------------------------------------------- ------------------------------------------------- ASSIGNMENT COVER SHEET ------------------------------------------------- Lecturer’s Name: George Onofrei ------------------------------------------------- Assessment Title: Operations Management

Operations Management - 2714 words

2714 words - 11 pages Nottingham Castle”. [viewed 27/10/2011]. Available from: http://www.nottinghamcity.gov.uk/pressarchive/index.aspx?articleid=13234 2. Nigel Slack, Stuart Chambers, Robert Johnston, 2010. Layout and flow. “Operation Management”. 6th Edition. pp.182. 3. Nigel Slack, Stuart Chambers, Robert Johnston, 2010. Operations Management. “Operation Management”. 6th Edition. pp.12-13. pp.19-20 4. Nigel Slack, Stuart Chambers, Robert Johnston, 2010. Quality Management. “Operation Management”. 6th Edition. pp.498-499

Operations Management - 3473 words

3473 words - 14 pages opportunity to arrange the various departments to optimize the efficiency and effectiveness of operations. One primary operation of DNB is check processing. The check-processing division acts as a clearinghouse for commercial and personal checks. Checks are received from the tellers downstairs as well as from other, smaller financial institutions with which DNB has contracted. Using the magnetic-ink characters located at the bottom of each check

Related Essays

Operations Management Essay 678 Words

678 words - 3 pages Operations Management This assignment discusses the importance of operations to achieve the firm’s objectives with respect to sales, profitability and quality. This paper starts with a definition of operations management. Operations Management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. To be able to let the production of goods and services run efficiently, the

Operations Management Essay 1722 Words

1722 words - 7 pages Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations

Operations Management Essay 1107 Words

1107 words - 5 pages department needs to have a solid foundation of skills focused on customer service, logistics, finances, human resources, and finally business analysis. However, within many organizations and hospitals this is not the case; the employees do not fully understand their role and significance to the organization due to the lack of proper training and education. ROLE OF OPERATIONS MANAGEMENT WITHIN MATERIALS MANAGEMENT Operations management is

Operations Management Essay 1833 Words

1833 words - 8 pages Operations management It is an area of management concerned with overseeing, designing, controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. Operational manager The manager concerned with