Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104)
Students – Asia Pacific International College
Literature review 1
Literature review of Operations management
Saurabh Marwah, Dingnang, Boyang
Asia Pacific International College
Research Topic: The impact of total supply chain management on organization performance?
Literature review 2
Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are ...view middle of the document...
Literature review 3
Operations team must be creative, innovative and energetic in improving process.
Few advantages effective operations can provide to business include:
* Reducing cost of production and service while being efficient.
* Increasing revenue by increasing customer satisfaction through quality service.
* Giving the basis for future innovation by building a strong bas of operations skills and knowledge within the business.
Transformation process is a very important part of operations management.
All the operations produce products and services by changing inputs into outputs, there is a process used “input-transformation-output”. They use a set of resources to transform something or into outputs of product and services.
* Transformed process:
* Materials: It involves converting either physically (e.g. manufacturing), location (e.g. transportation), ownership and storage (e.g. retail & warehouse) respectively.
* Information: It can be transformed by property (e.g. accountants), possession (e.g. market research), storage (e.g. libraries), location (e.g. telecommunication).
* Customers: People can be transformed physically (e.g. hairdresser), storage (e.g. hotels), location (e.g. airlines), physiological state (e.g. hospitals).
* Transforming process:
* Facilities: Equipment, Buildings, technology of the operations.
* Staff: It includes all the people in the operations process.
The nature of facilities & staff is different in operations. For example, the staff required in a factory assembling electronic products may not need high level of technical skills however, staff employed in
Literature review 4
accounting firm needs to highly qualified. Similarly, facilities would also differ.
* Quality management: The management of functions and activities involved in conclusive of quality policy and its implementation by means of the company resources and procedures which are quality planning and control. There is a direct relationship between quality and sales, quality and productivity, quality and profit, quality and competitive position. Good quality will lead to good things, such as increased profits, improved productivity, lower cost, and loyal customers. Quality is the responsibility of management. (Charles H. Schmauch1.1)
* Inventory management: Functions involved in maintaining the specific number or amount of each inventory item in the organization. The main objective of inventory management is to provide uninterrupted production, sales and minimum.
* Supply chain management: If you go to a Supermarket and pick up a few items of the shelf from electronics and white goods or even clothes and look at the labels, chances are that you will find them having been manufactured in China or Mexico. The coffee pods you buy to use for your every day use comes from Africa. Computers have been shipped out of South American Factories and Soft...