Operations Management Essay

843 words - 4 pages

Table of Contents
1. Operations Performance Objectives 2
2. Transformational Processes 4
3. Importance of Operation Strategies 5
4. References 6

1. Operations Performance Objectives

The production department is one the busiest in a firm. It is the one responsible for the manufacturing of the goods in a manufacturing firm. The five operation performance objectives namely speed, cost, flexibility, quality and dependability have to be met in order to give the company a good competitive advantage over its competitors. The objectives are discussed below looking at the production department of a Chair manufacturing company.
i. Quality
It refers to doing things correctly ...view middle of the document...

iii. Speed
This means doing things fast on reduced lead time. For example in the production department, when a customer has placed an order for six, they should make sure that the chairs are six and they should have them ready on time to avoid the customer not getting what s/he wants. It also gives the firm a chance to do other things fast because everything is done quickly and to perfection.

iv. Flexibility
It is defined as being able to mix and match the output to variable customer demand, to meet customer’s ever-changing vision of produce and to introduce new products for example a branch should be able to make wide variety of chairs in different designs so as to meet unexpected customer needs. It boosts the company as customers would buy more because it can satisfy customers very well and in time.

v. Cost
A company should be able to do things cheaply. It should be able to produce goods/service at a price that is right for the market but still showing the margin on top.

2. Transformational Processes

Customers---------------------Client Processing-------------Customers

Input Resource Output products and service

The Transformation process
Figure 1.
Above is a typical example of a transformational process that happen within an input-output transformation process.
According to figure 1 assuming it’s a saloon, the input resource there are customers coming in to do their hair, make-up and...

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