Week 8 Developing Good Business Sense Assignment 67/75 92% A- |
Operations and Material Management in Business |
|
Heidi Belieu |
BUS/210 |
Robert Shereda |
11/4/2012 |
Developing Good Business Sense- Why Do Operating Systems Differ? Many people take the way goods and services are provided to them for granted. They do not think about the nature of the operating system that produces the goods and services they receive. To improve your understanding of how OMM processes work, complete the following assignment. 1. Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, ...view middle of the document...
Finally, I will establish how these companies designed their operating systems to give them a competitive advantage. I chose to observe how the employees do their tasks at Taco Time, Traveler’s Oasis Stop-N-Go, and Fred Meyers.
The first business model I chose is Taco Time, which is a very small fast food restaurant that my daughter works at. The staffing consists of a manager, four shift managers, and two new employees. They are open 10 AM to 10 PM Sunday to Thursday and open until 12 midnight on Fridays and Saturdays.
There are usually only three employees on at a given time because there is only enough room for 3 employees to move around their very small area. The job tasks for customer service and preparing the food are similar to a conveyer belt process. The first employee is tasked with customer service at the cash register by taking the orders and money and then giving the customers their change and food orders. The second employee covers the hot area, which is where the hot items are distributed and passed off the food to the cold area employee. The third employee is covering the cold area, where the cold food items and final touches go onto the food and it wrapped up, and then passed off again back to the first employee to hand to the customer with a smile and an “Enjoy your meal!” comment. That was the service operations, now we must discuss the maintenance and clean-up operations involved in the business.
The three employees are to thoroughly clean and stock their individual areas at close. The customer service employee is responsible for the cleaning and stocking of the bathrooms and the small dining area. The management operations consist of the store manager conducting the needs of the business to operate, which consists of the ordering, training, staffing and discipline, scheduling, inventorying, and balancing the books. Shift managers conduct some of these tasks as well.
The second business model I chose is Traveler’s Oasis Stop-N-Go, which is a retail convenient store I shop at two to three times a day for my soda pop refills and cigarette purchases. They are open 24 hours a day, 7 days week, 365 days of the year. The staffing consists of one store manager, one assistant manager, and six sales associates.
They schedule staffing for three shifts. Managers and Sales Associates work on either Day shift is 6AM to 2PM, Swing shift is 2PM to 10 pm, and Graveyard shift is 10pm to 6AM. There are usually one to two store associate employees working on these various shifts. The store manager works Monday thru Friday 6AM to at least 2PM. The assistant manager works Saturday and Sunday from 6AM to 2 PM as the acting manager, and 2PM to 10PM Wednesday thru Friday as the Swing shift manager.
The employee tasks are to clean, stock, and provide great customer service at the cash register and throughout the store. The management operations consist of scheduling, staffing and discipline, balancing the bookwork, ordering, training, and...
