Table of Contents
1.0 Introduction 3
2.0 Operations management and scope of operations management 4
2.1 Quality control 4
2.2 Stock management 4
3.0 Roles of Operations Manager 5
3.1 Guidance 5
3.2 Motivator 5
3.3 Improve overall performance of operation 5
3.4 Communication and Coordination 6
3.5 Financial planning 6
4.0 The strategic choice for location 7
5.0 Application of technology 8
5.1 Barcode system 8
5.2 Price checker 8
6.0 Process Strategy and Work Design 9
7.0 Floor Layout 10
8.0 Management of inventory 11
8.1 JIT system (Just in time system) 11
9.0 Commitment to Quality and Customer Satisfaction 13
9.1 Membership card 13
9.2 Promotions 13
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2.0 Operations management and scope of operations management
Operations management can be defined as set of activities that relate to the creation of goods and services through the transformation of inputs to outputs (Heizer. J &Render. B, 2001). Scope of operation management refers to the area or the field operation management is accountable for. Among all the scope operation management is responsible for, there are few areas that standout most to be issued. They are quality control and stock management.
2.1 Quality control
Quality control can be explained as the process where operation management attempts to maintain and ensure the quality of products or services offered are always in their best form. In other words, quality control includes all efforts to manage quality and maintain assurance of continued high quality of product and services (P.L Jain, 2001). For AEON Supermarket, quality control is a big issue as if products offered are not in good form or not qualified; they might face the risk of losing customers, decline of profit and ended up having bad reputation. As a top retailer in Malaysia, AEON’s operation management run their quality control well as they always offer high quality products for their customers.
2.2 Stock management
Other than that, stock management is also part and parcel of the scope for their operation management. Due to AEON is a retail shop that serve products as their main stream, so what they usually manage are products instead of services. Stock management is crucial for supermarket as it relates to the condition of the products offered. In other words, the quality of products offered is determined by AEON supermarket’s operation management. They ensure their products are kept in the best place and serve in the best shape so that their customers can be fully satisfied after consuming their products.
3.0 Roles of Operations Manager
In order to ensure that the operations of supermarket run smoothly, supermarket requires an operations manager. In AEON's case, they have Encik Firdaus, their store manager to lead their way. The duty of Encik Firdaus involves a lot of planning and budgeting. He is basically responsible for all the activities that guide AEON in achieving effectiveness in selling and storing of goods. However, to be specific, there are a few roles that Encik Firdaus practices in his routine work.
Encik Firdaus, the store manager of AEON Supermarket understands well about the strategic objectives set by AEON supermarket. By having a good understanding on the objectives set, he can guide his subordinates by providing them clear directions about what they need to achieve and what's their do's and don'ts. This is to ensure that the objectives set can be achieved and there is no possibility of variation.
Other than that, Encik Firdaus always provide motivation to his subordinates. This is to ensure his subordinates always work in a...