This website uses cookies to ensure you have the best experience. Learn more

Operation Management Case Study Of London

1349 words - 6 pages

Question 1
Quality objectives:
“Quality means consistence conformance to costumer expectations” (Slack, Chambers & Johnston 2010 pg 40) Quality for the London eye could mean designing a structure that provides a bird’s eye view of London. Quality could also mean a high design of their processes, including ensuring that all 32 capsules are cleaned, staff are well trained in health and safety and are always professional at all times. Quality also means the London eye is safe and reliable. Quality also means that the timed admissions booking systems (TABS) is on time. Quality could also mean error free processing for their timed admissions system. Quality means that all parts for the ...view middle of the document...

Flexibility objectives:
“Changing the operation in some way either by changing what the operation does, how the operation is done or when it is being done”. (Slack, Chambers & Johnston 2010 pg 46)

Mix flexibility – The London eye main objective is to provide a bird’s eye view of London in the early years, now with mix flexibility the London provides a range of other services including private capsules, wedding partnerships and corporate events.
The London eye also provides volume flexibility by providing by changing the opening hours and closing hours during the winter months and summer months. Ensuring more people can avail of their services during the summer months compared to the winter months.
Cost objectives:
The London eye costs include staff costs construction costs, transportation costs and maintenance costs.
The staff costs include staff wages and training, Construction costs include the making of the parts of the London eye, this includes the A-frame legs, hub and spindle, back –stay cables, spoke cables, rim, and insulated capsules. Transportation costs contain transferring each parts of the London eye using barges up the River Thames. Maintenance costs include a safety check on all parts of the eye especially the hydraulic motors, drive systems, safety systems and the backup safety system. Day to day operating costs includes heating, lighting and cleaning of the capsules. (See excel document for breakdown). Overall maintenance costs and construction costs take up most of the London eye. Operating costs especially heating can be reduced by providing a system were the heat in empty capsules can be switched off over a long period of time especially during the winter months because they may expect low passenger demand. E.g – On a cold and wet winter day, the passengers numbers for the London eye will be reduced compared to a summer day. Heating could be turned off at this time. This reduces costs and at the same time increase productivity.

Question 2

* 32 capsules X 25 people = 800 passengers for half can hour.
800 people X 2 = 1600 passengers per hour.
* Summertime schedule
10am – 9.30pm = 12 hours
1600 passengers X 12 hours = 19,200 passengers for 12 hours/day.
19,200 passengers X 7 days = 134,440 passengers per week.
Summer weeks = 24 weeks.
Therefore total capacity for the summer is:
134,440 passengers per week X 24 weeks = 3,225,600 passengers
* Winter Schedule
1600 X 8 hours = 12, 800 passengers for an 8 hours/day
10am – 6pm = 8 hours
12,800 passengers X 7 days = 89,600 passengers per week.
Winter weeks = 28 weeks.
Therefore total capacity for the winter is:
89,600 passengers per week X 28 weeks = 2,508,800 passengers

Total capacity based on the operating schedule of the London eye is:
schedule | Passengers |
Winter schedule | 2,508,800 |
Summer schedule | 3,225,600 |
Total operating Capacity | 5,734,400 |

Question 3

* There could be a loss of...

Other Papers Like Operation Management - Case Study Of London

Business Management Case Study

3507 words - 15 pages Lecturer Samia Sultana Tani, Department of Finance, University of Dhaka. This report is prepared as the requirement of Computer Applied in Business course. The topic is “Management Decision Making.” Objectives: • The main objective of the study is the evaluation of real case of Grand and Toy • To get practical knowledge by knowing renowned companies • To enlarge our understanding ability • To have the practical

Supply Management Case Study

902 words - 4 pages Running head: Supply Management Course Case Studies Case Studies Case Study #1 – Krause Corporation 1. Should Steve recommend buying the pipe or making it? Steve could go forward as planned and make the steel piping in house to save money by using the lowest cost lowest acceptable quality steel. This would be risky since the material would inferior and also the risk of toxic

Innovation Management - Case Study

1935 words - 8 pages           Innovation  Management   Assignment  WS  2010/11   Case  B:  Introduction  of  Management  by  Objectives               Problems  when  putting  the  change  into  effect     Although   many   companies   have   found   acquisitions   to   be   highly   beneficial   to   their   operations

Business Management Case Study

2856 words - 12 pages services required by the company, Madam McConnell questions why Jackson has not included Standard Systems in his list. This scenario leaves Jackson with two major decisions to make. Other important decisions to be made are group decisions and the decisions of the board. All these decisions are explained in this paper. Case Study: McConnell Spice Mr. Charles Jackson, a chief information officer at McConnell Spice limited, has to make two

Case Study - Compensation Management

1719 words - 7 pages gratitude to my loving parents for encouraging and supporting me throughout my life. PQHRM/KDY/12 Page i Module -4 Compensation Management Table of Contents 1 Question 1 ..................................................................................................................... 1 2 Question 2. .................................................................................................................... 4 3 References

Change Management Case Study

1130 words - 5 pages Change Management case study: Health line Pharmaceuticals is one of the traditional family run medium size company doing business in Thailand. Started by Hirati Mioka in 1973, the company expanded steadily till 1997 by launching new products across Thailand and in different parts of Malaysia, Vietnam, Myanmar, Bangladesh, Indonesia and Philippines. The company has the core competency in making generic drugs for the entire nation. However, with

Management Case Study

4262 words - 18 pages . Like it is obvious from the case study Tony is lacking in all four of the cues – as a leader, and I as his mentor need support to him mainly through written persuasion and leading by example. I suggest we should give Tony more training to help him to grow into his new role. In order to changes his old behavior patterns he must unfreeze his old norms and values move towards a new value and norm system, this new value system should become

Human Resource Management Case Study Assignment Of "Growing Pains"

755 words - 4 pages Case Study: Growing PainsWhat is going on?Waterway Industries began its service in 1963 from small and high quality canoe maker. Cyrus Maher who is CEO had maintained a steady growth right up until 1990. Recently he may be facing a human resources problem. Lee Carter is a relatively new employee whose high-powered sales ability has completely changed sleepy canoe company into extraordinary growth. But Maher has overheard Carter discussing a new

Security Management Case Study #1

819 words - 4 pages SMT 320 Case Study #1 Kristian Lauren R. Martin November 6, 2011 Case Study #1 Building the Foundation – Security Assessments As the security manager of a major corporation tasked with creating the initial security assessment and auditing program for the company, the first step in developing proposals for the security services would be conducting a comprehensive survey (policies, procedures and operations) of the entire facility to

Law For Management Case Study

1560 words - 7 pages The coursework of Law for Management The issue in the scenario is whether Anna had built a contract with Bella, Carol and Dora based on the Anna’s advisement in the window of newsagent and Bella, Carol and Dora’s different ways of offering to buy the club. It is referred to formation and obligations of contracts. To establish a binding obligation in contract, key component parts of a contract which are offer, acceptance, consideration

Urban Regeneration of London Docklands (Case Study)

1284 words - 6 pages Urban Regeneration. The Dockland scheme is an example of Re-generation. This involves partnership and the rebirth of an area. With the aid of labelled maps and satellite images, locate London’s Docklands London's Docklands is the name for an area that lies in the south east of the City of London in England. The area covered by the London Docklands Redevelopment Corporation stretches from Wapping and Tower Bridge in the west to The City

Related Essays

Cranberry Case Operation Study Essay

1667 words - 7 pages OPNS D30 Operations Management National Cranberry Cooperative 1. Process flow diagram and bottleneck operations For the process flow diagram, see Exhibit 1. The bottleneck operation is Drying (rate: 600 bbls/hr). Let’s consider the wet and dry processing separately: * Wet processing: RP1 can dechaff up to 3,000 bbls/hr, but only dry 600 bbls/hr. Thus, the bottleneck operation of wet processing is drying, and the bottleneck rate is

Operation Management In Mcdonalds Hot Coffee Case

1832 words - 8 pages Operations, besides marketing and finance, are one basic function that every organisation performs (Heizer and Render, 2011, p.36). Thus, operations management plays a very important role in an organisation’s success or failure. Many enterprises all over the world including McDonalds are often mentioned with their case study in operations management. In spite of the fact that McDonalds provides a bank of successful studies in business, there

Management Of Working Capital Case Study

995 words - 4 pages Management of Working Capital Case Study: George’s Trains BUS650: Managerial Finance Stanley Atkinson Khrista Richards May 4, 2015 In this assignment I will be looking at the business that George started. He is coming to us for financial advice on his working capital practices. I will describe his working capital practices, including his methods of capital budgeting analysis techniques. Also I will analyze the potential pitfalls in his

Perceived Fairness Of Yield Management. Case Study

625 words - 3 pages Reference: Kimes, S.E. (2002). Perceived fairness of yield management. Cornell Hotel and Restaurant Administration Quarterly, 43, 21-30. doi: 10.1177/0010880402431002 Kimes investigated yield management and whether customers perceive it fair. The first objective was to determine if customers believe maintenance of a profit through raising the price to be fair. The second objective was to discover if increase in prices that