“Quality means consistence conformance to costumer expectations” (Slack, Chambers & Johnston 2010 pg 40) Quality for the London eye could mean designing a structure that provides a bird’s eye view of London. Quality could also mean a high design of their processes, including ensuring that all 32 capsules are cleaned, staff are well trained in health and safety and are always professional at all times. Quality also means the London eye is safe and reliable. Quality also means that the timed admissions booking systems (TABS) is on time. Quality could also mean error free processing for their timed admissions system. Quality means that all parts for the ...view middle of the document...
“Changing the operation in some way either by changing what the operation does, how the operation is done or when it is being done”. (Slack, Chambers & Johnston 2010 pg 46)
Mix flexibility – The London eye main objective is to provide a bird’s eye view of London in the early years, now with mix flexibility the London provides a range of other services including private capsules, wedding partnerships and corporate events.
The London eye also provides volume flexibility by providing by changing the opening hours and closing hours during the winter months and summer months. Ensuring more people can avail of their services during the summer months compared to the winter months.
The London eye costs include staff costs construction costs, transportation costs and maintenance costs.
The staff costs include staff wages and training, Construction costs include the making of the parts of the London eye, this includes the A-frame legs, hub and spindle, back –stay cables, spoke cables, rim, and insulated capsules. Transportation costs contain transferring each parts of the London eye using barges up the River Thames. Maintenance costs include a safety check on all parts of the eye especially the hydraulic motors, drive systems, safety systems and the backup safety system. Day to day operating costs includes heating, lighting and cleaning of the capsules. (See excel document for breakdown). Overall maintenance costs and construction costs take up most of the London eye. Operating costs especially heating can be reduced by providing a system were the heat in empty capsules can be switched off over a long period of time especially during the winter months because they may expect low passenger demand. E.g – On a cold and wet winter day, the passengers numbers for the London eye will be reduced compared to a summer day. Heating could be turned off at this time. This reduces costs and at the same time increase productivity.
* 32 capsules X 25 people = 800 passengers for half can hour.
800 people X 2 = 1600 passengers per hour.
* Summertime schedule
10am – 9.30pm = 12 hours
1600 passengers X 12 hours = 19,200 passengers for 12 hours/day.
19,200 passengers X 7 days = 134,440 passengers per week.
Summer weeks = 24 weeks.
Therefore total capacity for the summer is:
134,440 passengers per week X 24 weeks = 3,225,600 passengers
* Winter Schedule
1600 X 8 hours = 12, 800 passengers for an 8 hours/day
10am – 6pm = 8 hours
12,800 passengers X 7 days = 89,600 passengers per week.
Winter weeks = 28 weeks.
Therefore total capacity for the winter is:
89,600 passengers per week X 28 weeks = 2,508,800 passengers
Total capacity based on the operating schedule of the London eye is:
schedule | Passengers |
Winter schedule | 2,508,800 |
Summer schedule | 3,225,600 |
Total operating Capacity | 5,734,400 |
* There could be a loss of...