Unit 2 Seminar
MT435- Operations Management
February 16, 2012
* Discuss what makes a good design and how to measure design quality.
* Describe the basic aspects of statistical process control
* Explain what design quality refers to and discuss some of the tools and techniques for improving the design process
Any design has a large impact on the quality of a service or product. Any product that is poorly designed may not meet customer needs or may be so difficult to make that the quality of the product is not ...view middle of the document...
158). There are few processes that create an effective design. The first is to make sure the design matches product or service characteristics with customer requirements. Next, to make sure that the design ensures that customer requirements are met in the simplest and least costly manner. Thirdly, make sure that the design reduces the time required to design a new product or service. Finally, the design should minimize the revisions necessary to make a design workable (Russell and Taylor, 2011, P. 158). When beginning the design process, the designers must make sure that they understand the customer and actively identify customer needs. Ideas for new products or improvements to existing products can be generated from many sources, including a company’s own research and development department, customer complaints, or suggestions. Another good way to generate ideas is marketing research, which allows you to really understand the market that your product might be entering (Russell and Taylor, 2011, P. 158). Competitors are also a source of ideas for new products or services.
Operations Management: Creating Value along the Supply Chain 7th Edition. Roberta S. Russell and Bernard W. Taylor III. 2011.