Here's an oldie but goodie for you. Blanchard has coauthored over 30 best-selling books, including The One Minute Manager which has sold more than 13 million copies and has been translated into more than 37 languages. Kenneth T. Derr, former Chairman & CEO of the Chevron Corporation, once said of this book that "If you haven't read it, do . . . if you have, read it again." Well, I recently read it again and was reminded of its simple yet powerful messages.
In this 100-page story, a man is in search of an effective manager. Throughout his journey he learns many lessons which Blanchard and Johnson have centered on three primary areas or "secrets."
One Minute Goal Setting is the first ...view middle of the document...
5. Stop for a moment of silence to let them "feel" how good you feel.
6. Encourage them to do more of the same.
7. Shake hands or touch people in a way that makes it clear that you support their success in the organization.
One Minute Reprimand is the third and final secret to effective managing. "Clearly the number one motivator of people is feedback on results." Feedback is the breakfast of champions. The One Minute Reprimand works well when you:
1. Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.
the first half of the reprimand:
2. Reprimand them immediately. [reprimand the behavior only, not the person or their worth]
3. Tell people what they did wrong - be specific.
4. Tell people how you feel about what they did wrong - and in no uncertain terms.
5. Stop for a few seconds of uncomfortable silence to let them feelhow you feel.
the second half of the reprimand:
6. Shake hands, or touch them in a way that lets them know you are honestly on their side.
7. Remind them how much you value them.
8. Reaffirm that you think well of them but...