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Nvq3 Unit 301 Essay

1176 words - 5 pages

Unit 301
1.1
People communicate in order to establish and maintain good relationships with others.
To reassure each other, socialise and share experiences, share information to get their views across.
1.2
In the adult care setting communication is very important, how you communicate can determine how you make a service user feel and how their day will go.
In my role as a senior carer it is important that I assess every individual before communicating with them as communication can be difficult when dealing with service users that live with dementia as many of them have difficulty retaining information.
It is important to have a person centred approach when dealing with service users ...view middle of the document...

Eye contact- always make eye contact when speaking with a service user as this ensures that you are listening to them and understanding.
Talking with a clear voice- when a service user cannot hear properly or speaks little English it is important to speak in a clear voice and keep your sentences simple as they may have difficulty understanding especially if you talk fast or have an accent.
Taking time to listen- take time to listen to the individual and don’t rush them when they are speaking to you this ensures that you can understand their needs and gain their trust.
Using flash cards- when an individual cannot verbally communicate using flash cards with words or pictures on can be very effective and can help them to get across what they are trying to say.
Touch- touch can be very effective when communicating especially when an individual cannot see or is living with advanced dementia, it gives a sense of closeness and helps to maintain a trustworthy relationship.
I find that people who live with advanced dementia and are at the late stages were they can’t communicate at all respond very well to sound (music) smell and touch, this can be as effective as having a conversation.
2.4
A person’s reaction is important when communicating and should be taken into consideration as we all communicate in different ways.
Ignoring a person’s reaction can lead to miscommunication and can leave the service user feeling vulnerable, agitated and upset.
When approaching a service user it is important to focus on the individual and treat them with respect, listen to their needs and read their body language.

3.1
Individuals from different backgrounds communicate in their own way and have their own beliefs.
Some people will use hand gestures or show you what they are trying to say in a book or with flash cards.
3.2
In certain religions physical contact between a man and a woman is frowned upon and can make communication very uncomfortable, this should be considered before entering a service user’s personal space.
Language barriers are often quite hard to overcome and we can do this by liaising with family members and finding out the best way to communicate with the service user in an effective and respectful way.
3.3
When approaching a service user to give personal care it is important to gain...

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