Nvq 5 Management And Leaderhip In Health And Social Care. Communication

3868 words - 16 pages

Assignment 4: Unit 1: Communication

Question | Answer | Standards |
1.1 | There are three types of communication which we use when conversing with people. Verbal communication are the words that we use, non-verbal communication is gesturing, facial expressions and body language and para-verbal communication is the use of tone, pace and volume in our voice. In order to deal with residents effectively it is vital to use all these forms of communication effectively. In our residential care home there are three main communication challenges, which are dementia, deafness and blindness. I will consider the different forms of communication I use with each of these type of residents in turn. ...view middle of the document...

2. DeafnessWith deaf or hard of hearing clients it is important to gain their attention by being face to face and if necessary touching them. It is again important to re-phrase any words that are not being heard correctly. Finally I would not cover my mouth so that words can be heard correctly and the person can lip read if they are able. 3. BlindnessWith blind clients it is important to speak clearly and naturally using everyday language. It is also important to continue to use gestures and although they cannot be seen this will aid the persons understanding through hearing. | Unit 1:1.1Unit 1:1.2 |
1.2 | It is vital that all staff are able to communicate effectively with residents, relatives and other professionals. We facilitate this in several ways. Firstly when employing staff, at the interview stage, we ensure that candidates can communicate effectively both verbally and in written form. We then ensure at induction that communication skills are of a high standard and that new staff members are fully aware of each resident’s condition and how this may impact on the communication style required. On a quarterly basis care plans are reviewed and any new communication requirements are communicated to staff to assist in daily communication. The training given to staff assists in effective communication, for example dementia awareness training included advice on how to communicate with people with dementia. Finally we observe our staff to enable us to consider the effectiveness of their communication and offer feedback at supervisions, meetings and on an ad hoc basis. | Unit 1:1.2 |
1.3 | There are many possible barriers to communication within the care home environment: 1. Medical conditions such as dementia, blindness and deafness may hamper communication, meaning that it is vital to learn ways to communicate effectively with people who have these conditions. 2. Frustration and anger at a client’s situation or the message being communicated may make it difficult to communicate, for example if I client is being made aware of a terminal illness they may not wish to hear this 3. Challenging behaviour may make it difficult for a service user to hear the information you are providing or in some cases to listen at all. 4. Jargon can be a barrier to communication, this can be especially evident when dealing with medical terms such as UTI’s. This terminology may not be understood by our residents. 5. Not using language that is appropriate to the client. For example if you were dealing with a retired doctor you may be able to use language with technical medical terms, however some other residents may not understand these. 6. The environment can also be a barrier to communication, for example the lighting may not be bright enough, thus affecting non-verbal communication. Also if the room is not private the service user may not wish to communicate. | Unit 1:1.3 |
1.4 | I have overcome the above communication barriers in...

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