This website uses cookies to ensure you have the best experience. Learn more

Negotiation Essay

615 words - 3 pages

Examine the use of effective negotiation in a customer service environment.
This paper provides an overview of the interpersonal and organizational variables that influence a negotiator's behavior and decision-making processes. In particular, it focuses on Customer Service environment and selects the negotiation strategy to be used in a given situation, while identifying a negotiator's behavior and decision-making processes. It attempts to design specific strategies and tactics based on the interests, positions, and standards of each party and defends the negotiating tactics used in order to reach a compromise.
Definition
Negotiation takes place whenever two or more people or groups ...view middle of the document...

This bargaining strategy tends to be more aggressive then the Cooperative bargaining. This is also the most common type of negotiation that occurs in most of the situation in customer service environment.
Successful rules of negotiation includes arguments and counter arguments, fallback positions and creative solutions and as well as alternatives to agreement.
Planning and Analyzing
Before getting into any kind of negotiation Customer service Representative should decide exactly what is to be negotiated about and what would be the best outcome.
• Plan and prepare a strategy for successful negotiations
• Be aware of all the issues at stake and their relative importance.
• Use effective negotiation skills and behaviors to gather information
• Analyze factors those are negotiable, like upper and lower parameters for an acceptable deals
• Analyze factors that non - negotiable, like limits imposed by money, time, company policy, etc. that forms the limit to negotiate.
• Manage conflict and deadlock
A successful negotiating results...

Other Papers Like Negotiation

Negotiation Essay

1066 words - 5 pages negotiations that resulted in the purchase of a used car. The roles of communication and personality in the negotiation will also be analyzed and how they contributed or detracted from the negotiation. COMMUNICATION AND NEGOTIATIONS Prior to diving into my negotiation scenario I would like to stress the importance and the role of communication in a negotiation. “Effective Communication is directly proportional to an effective

Negotiation Essay

534 words - 3 pages NEGOTIATIONS CASE ANALYSIS Negotiations Case Analysis Negotiations Case Analysis Introduction Negotiation performed between two or more than two individuals or groups. In the given case, CMI and CTS are the two companies. Negotiation's primary objective is to satisfy both (or all) the parties involved in the process of negotiation. In this case, the objective of CTS is to get acquired, and CMI aims to acquire CTS too. All the parties

Negotiation

2645 words - 11 pages implemented in the expansion model Jo would prepare but how Bill might want that phase out to be implemented was not discussed in the mediation. Peter should have addressed that and given Bill an opportunity to express how Jo would factor that into the business expansion. Jo's mentioned concerns about how Bill's wife Jan treats her as well as how much of a role Jan plays in the business, it was brought up in the negotiation phase but it was not

Negotiation Strategy

1121 words - 5 pages Negotiation Strategies Paper Michael-Paul Battle MGT/445 April 28, 2011 Rodney Cooper Negotiation Strategies Paper Winston Churchill once said, “However beautiful the strategy, one should occasionally look at the end results.” Although this is implied toward war, one can apply it to the art of negotiating. Negotiators use different tactics and strategies when trying to achieve a desired result. To understand how strategies in

Negotiation Skills

902 words - 4 pages Capital Mortgage Insurance Corporation Week 5 Negotiation Skills Professor: Mathew Jackson James L Brown Identify guidelines that you should follow during the negotiation. I believe you need to start by brainstorming and deciding your method of negotiations. You want the negotiation process to be as stress free as possible. You should do your homework and try to make sure you’re analysing from both parties’ perspectives. It is very

Negotiation Skill

5086 words - 21 pages NEGOTIATION S P E C I A L R E P O R T Program on Negotiation at Harvard Law School Helping you build successful agreements and partnerships Business Negotiation Skills 5 Common Business Negotiation Mistakes In this Special Report, the experts and editors from Harvard’s Program on Negotiation offer advice from past issues of the Negotiation newsletter to help you avoid common pitfalls and build better relationships and agreements with your

Conflic Negotiation

1830 words - 8 pages Assignment Two 1 Negotiation and Conflict Resolution Assignment Number: One Wayne Mitchell Professor: John Smith American University Assignment Two 2 The identified steps to a negotiation that incorporate several stages can be represented by the following milestones often encountered in traditional negotiation cycles: Identification for necessity, creation of an attentive platform for each party, completion of agreement

Negotiation Paper

1131 words - 5 pages CONTRACT AND PROCUREMENT MANAGEMENT Generally, negotiation takes place when two or more parties come together in order to have a mutually agreeable contractual decision against the competing interest. Each and every individual have to take part into negotiation in his/her life whether it is personal or organizational. The need of negotiation is based on different purposes. A person may have to negotiate in businesses for different reasons that

Negotiation Strategy

1448 words - 6 pages Negotiation Strategy Article Paul Swain MGT/445 May 1, 2012 Kevin Maevers University of Phoenix Negotiation Strategy Article Analysis Globalization of business through technology, such as e-mail, Skype, and cell phones evolves the way people negotiate. Electronic negotiations becomes effective when each party live in different countries or states. Study show electronic negotiations either cost organizations’ money, loss of

House Negotiation

1800 words - 8 pages REAL WORLD NEGOTIATION Overview Provide a brief overview of the key events. Last year, my wife graduated from McCombs with her MBA and went to work for Dr Pepper Snapple Group as a brand manager. She was very happy to get the opportunity to work for Dr Pepper, but unfortunately that meant that we would have to be long distance while I finished my second year here at McCombs. To save a little money this year while we were living apart

Negotiation Theory

788 words - 4 pages Negotiation is something that managers have to deal with frequently within the course of their jobs. A good knowledge of beneficial negotiation techniques is undeniably a useful skill to have. Knowing this it’s important to outline the differences between two commonly used strategies that will in turn have two separate outcomes. Mainly the greatest difference is noted between these two strategies; Distributive Negotiation and more integrative

Related Essays

Negotiation Essay 375 Words

375 words - 2 pages | Negotiation | Research Project | | [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] | | Amit Porobo | 6/30/2011 | | Table of Contents 1. Introduction 3 1. Why negotiate 3 2. Pre-negotiation 4 2. Planning for negotiation 4 3

Negotiation Essay 946 Words

946 words - 4 pages Negotiation Negotiation Plan Team D (NAC) Walden University Negotiation Plan One of the main challenges in the upcoming negotiations with the USSL is the cultural differences between our countries. In order to overcome this barrier, we have to plan our negotiation approach very careful and detailed. According to Lewicki, Saunders, and Barry (2011), “The dominant

Negotiation Essay 4542 Words

4542 words - 19 pages Professor Lande Negotiation Self Assessment- Negotiation of the Partnership Agreement Between Casey and Robin Introduction: During Casey and Robin’s negotiation over the partnership agreement, my role was to serve as Casey’s attorney. Ultimately both sides were able to reach a deal, so I was at least effective enough to help my client reach an agreement on terms that were acceptable to him. However, despite our overall success, I realize

Negotiation Essay 2126 Words

2126 words - 9 pages Negotiation happens every day in everyone’s life. People often refer negotiation only to major business decisions, lawyers settling legal claims, or trade exchanges among nations etc., but neglect the fact that we also involve in a negotiation process when dealing with relatively minor things. For example, friends negotiate where to dine, husband and wife negotiate who to do the laundry. When we fail to recognize that we are in a negotiation