This website uses cookies to ensure you have the best experience. Learn more

Mobile Banking Essay

3607 words - 15 pages

ANNEXURE
Dear respondent,
I am Balbir kaur student of final semester MBA, School of management studies, Punjabi university,patiala .I am doing a survey on Mobile banking in different banks, so I would be grateful if you could spend some of your time in filling up this Questionnaire.
Name______________________________
1. Age:
a)18-20 b)21-25 c) 26-30

d)31-40 e)41-50 f)>50

2. Monthly Income
a)5,000-10,000 b)10,001-15000

c) 15,001-20,000 d) 20,001-25,000 e)>25,000

3. Which are the banks you are dealing with?
a) ICICI Bank b)HDFC Bank c) Bank

d) Axis bank e)IDBI Bank f) Others
...view middle of the document...

Have you tried Mobile Banking transaction; if so, how frequently do you use it?
Frequency | ICICI | HDFC | HSBC | Axis bank | IDBI |
Every day | | | | | |
Weekly | | | | | |
Once in 15 days | | | | | |
Once in a 1m | | | | | |
Once in 2m | | | | | |
I Don’t use it | | | | | |
Willing to try in future | | | | | |

10.In the last 6 months which channels did you mostly used to conduct the following personal banking?
| View balance/Recent transaction | Transfer funds | Pay bills | Make an enquiry |
Branch | | | | |
ATM | | | | |
Tele-banking | | | | |
Mobile banking | | | | |
Online banking | | | | |

11. Which of the following Mobile banking services are you aware of, in your banks?
| ICICI | HDFC | HSBC | Axis bank | IDBI |
Balance check | | | | | |
Cheque book request | | | | | |
Ministatement/transaction | | | | | |
FD/other enquires | | | | | |
Paying bills | | | | | |
12. Which are the following Mobile banking services do you use?
Transaction | ICICI | HDFC | | Axis bank | IDBI |
Balance check | | | | | |
Cheque book request | | | | | |
Ministatement/transaction | | | | | |
FD/other enquires | | | | | |
Paying bills | | | | | |

13. What is your main reason for using Mobile banking services?
Reason | ICICI | HDFC | HSBC | Axis bank | IDBI |
Not tired yet | | | | | |
To save money | | | | | |
To save time | | | | | |
Confidentiality | | | | | |
Clarity of transaction | | | | | |
I always use new technology when they are available | | | | | |

14. Are you uncomfortable with mobile banking transaction? If yes why?(Rank them 1 being highest)
| ICICI | HDFC | HSBC | Axis bank | IDBI |
Security Issues | | | | | |
Availability | | | | | |
Clarity of transaction | | | | | |
Confidentiality | | | | | |
Better customer service | | | | | |
Alter statement send by the banks | | | | | |

15.What improvement would you like to see with your mobile banking services?
| ICICI | HDFC | HSBC | Axis bank | IDBI |
Better Security | | | | | |
Better Confidentiality | | | | | |
Better transaction | | | | | |
Better customer service | | | | | |
Alter statement send by the banks | | | | | |
I am satisfied | | | | | |
.
16.From where do you come to know about the new services, which are offered, by the banks?
a) Newspapers b) TV c) Friends d) Bank employees e)Others
17generally, how satisfied are you that banks provide sufficient security measure for mobile banking?(Regardless of whether you use mobile banking or not)

Very satisfied Satisfied Neutral Very unsafe Don’t Know

OBJECTIVE OF THE STUDY
* To ascertain the level of awareness towards mobile banking...

Other Papers Like Mobile Banking

Mobile Banking in Brack Bank Essay

1527 words - 7 pages The International Excellence in Retail Financial Services 2011 Awards ceremony, held in conjunction with the region's most prestigious retail banking event, the Excellence in Retail Financial Services Convention. Mr. Abdur Rahman, Head of Branch Banking of BRAC Bank, received the award at the award ceremony held at the Shangri La Hotel in Kuala Lumpur on March 11, 2011. BRAC Bank is the sole winner in Asia for the award in Best Retail Bank in

Case Analysis Of Bank Of America: Mobile Banking

1193 words - 5 pages . Summary 8. Questions for group discussion 9. References 1 Harvard Case Study: Bank of America 1. Introduction / Definitions Description of the case study “Bank of America (A)” * The case study describes how Bank of America is creating a system for product and service innovation in its retail banking business. Emphasis is placed on the role of experimentation in some two-dozen real-life "laboratories" that serve as fully

M Commerce

1453 words - 6 pages FreePaisa for the world q Home q About FreePaisa for the world Electronic Financial blog post Posts Comments NBAD to dial ‘R’ for remittance National Bank of Abu Dhabi (NBAD) has signed an agreement with MoneyGram International to allow customers to send money home using mobile phones. Recent Posts q NBAD to dial ‘R’ for remittance Worldwide Mobile Payment Users to Reach 108.6 Million in 2010 Mobile banking will

Bank of America

1600 words - 7 pages 1. Alternatives: First, it should build apps for other platforms also not only for iPhones and they should plan to add more functionality to these apps like credit card balance check or payment of credit card bills. It should also allow users to take benefit of mobile banking service regardless of being online user. Instead of concentrating on binding people to use both mobile and online banking they should concentrate more on customer

Mobile Wallet Technology

750 words - 3 pages Among today’s latest advances in technology, mobile banking could possibly be the biggest and fastest breakthrough yet. Mobile wallets work by using communication chips inside smart phones, tablets, and other devices to transmit payments. When making a purchase, you simply open your app on your device, enter your customized PIN, and choose your account you wish to use. By the simple touch of your finger, you have transmitted your payment

Cross Sell.Doc

437 words - 2 pages | Mobile banking | IN % | R.Da/c | IN % | p.A.I | IN % | Yes | 72 | 72 | 56 | 56 | 88 | 88 | No | 28 | 28 | 44 | 44 | 12 | 12 | total | 100 | 100 | 100 | 100 | 100 | 100 | 1. Customers knowledge about the products. | Mobile banking | IN % | R.Da/c | IN % | p.A.I | IN % | Yes | 40 | 55 | 43 | 77 | 79 | 90 | No | 32 | 45 | 13 | 23 | 9 | 10 | total | 72 | 100 | 56 | 100 | 88 | 100 | 2. Customers using of that products. | Mobile

Ssssss

443 words - 2 pages Paper Mobile Banking In Brack Bank banking event, the Excellence in Retail Financial Services Convention. Mr. Abdur Rahman, Head of Branch Banking of BRAC Bank... Save Paper State Banks And National Banking Acts difference between the bank types was that free banks were required to fully secure notes with government debt (and occasionally other assets), whereas charter banks... Save Paper Rbi Directions On Inspection And Scrutiny

Customer Perception Towards Internet Banking

613 words - 3 pages services through ATM machines .telephone banking (mobile banking), net banking and more Evidently in the last decades in internet banking. It started with the computerization of braches and then expanded to channels like ATM, Net banking, phone banking, mobile banking etc., as any bank customer will testify the banking industry has dramatically changed the standards of delivery over the past two decades. Review of literature Mahesh and Dr. S.B

Describe Three Financial Innovations Which Have Been Introduced By Banks In Kenya In The Recent Past As A Way To Increase Effeciencyand Reduce Cost

431 words - 2 pages developing alternate channels, like full mobile phone banking and agency banking. The first two factors of increasing efficiency of branch operations and designing the branches to promote volume are considered below. Designing efficient infrastructure: Banks have to fully staff branches, and empower staff to handle all normal queries. This means significant investment in training and orientation, whilst on the job training is used, it is

Global Mobile Payment Market - Analysis, Applications, Trends, Opportunities, Growth and Forecast, 2014 - 2020

574 words - 3 pages mobile internet or cellular network infrastructure. Mobile payments do not include mobile financial services, such as mobile banking. Mobile payments is different from Mobile banking in which payments has been made by Mobile web browser or Mobile banking App, and is simply an extension of online functionality from the personal computer to a mobile phone. The global mobile payment market is growing at a CAGR of 35% between 2014-2020 There are

Research Proposal

1100 words - 5 pages Introduction Earlier this century, mobile phone became the first communication technology to have more users in developing countries like Bangladesh. With the combination of two most recent technologies advancements-internet and mobile phone, a new service is thus enabled and the first such wireless internet commercial transaction is performed by the banking industry. Mobile banking is a new technology in Bangladesh, started from 31th March

Related Essays

Mobile Banking Essay

2730 words - 11 pages The Rise of Mobile Banking It is truly amazing how fast new ideas can manifest themselves in such a mysterious world filled with mystery and opportunities. These ideas are able to take on the world by full throttle with the strong encouragement of particular communities and groups of people. Within the finance world, new technologies have had such a substantial impact in a vast amount of areas. The ways of doing things are growingly simpler

Mobile Banking Essay

2629 words - 11 pages Longform Reviews Video Tech Science Entertainment Cars Design Business US & World Forums Facebook Twitter Guest editor Bill Gates Can mobile banking revolutionize the lives of the poor? By Ben Popper We're excited to have Bill Gates as our guest editor in February. Throughout the month, Bill will be sharing his vision of how technology will revolutionize life for the world's poor by 2030 by narrating episodes of the Big Future, our

About Mobile Banking Essay

910 words - 4 pages Background of the Study Many people nowadays have mobile phones. This is because of the relatively low cost of purchasing a mobile phone, low cost of sending a Short Message Service or SMS and the limited availability of landline. One service that can be availed with the use of mobile phones is the mobile banking services. Mobile banking shows some potential to change the way depositors perform financial transactions. Many people have already

Mobile Banking In Bangladesh Essay

1962 words - 8 pages What is Mobile Banking? Mobile Banking is a Banking process without bank branch which provides financial services to unbanked communities efficiently and at affordable cost. To provide banking and financial services through mobile technology devices i.e. mobile phone called Mobile Banking. Benefits of Mobile Banking  Real time on-line banking  Available anytime, anywhere throughout the country  It is convenient, affordable and secure  It is