Effective Communication Paper
June 10, 2013
Effective Communication Paper
People use languages to express ourselves, to get our points, messages, and/or ideas across, and to connect with whomever we are attempting to communicate with. Daily we work and communicate with people who have a variety of needs, values, opinions, or beliefs that are different from our own. How effective we are able to speak and communicate with others in regards to problem solving, the perspectives of others, as well as exchanging ideas depends on our ability to send messages (clearly) while hearing and understanding messages received from others.
Effective verbal ...view middle of the document...
This is the way we tend to communicate (through gestures, spatial distance, posture, and facial expressions).
Listening is the key to receiving messages effectively with little to no misunderstandings. This involves psychological (being focused in the mind) as well as the art of hearing what a person says. You, as the listener, has to want to understand, carry an attitude of acceptance and respect for what you are hearing, and have an open mind so you can see things through someone else’s eyes and point of view. When listening, it is best to put ourselves in someone else’s shoes and look at everything with a mind free of our own opinions. Your approval, evaluation, and/or judgment need to be put aside with the hopes of understanding others’ attitudes, reference, and emotions.
Listening allows a person to gain information that we may not have been able to gain access to as well as, helping to understand a conflict or problem as other people may see it. When we gain a better understanding of another’s emotions we are able to understand the person’s attitude, motivation, and behavior. This can lead to the possibility of reaching an agreement. The difference between listening and hearing involves knowing what the person says for instance anybody can hear someone talking but if that person that hears the talking cannot tell you what was expressed in the message or conversation then that person was not listening they were only paying attention to the sound and not the actual words. For example Officer Britt heard a fellow officer say that the suspect got away but, Officer Britt’s inability to listen caused her not to hear that she (the suspect) had been picked up in another jurisdiction causing her (Officer Britt) to waste countless man hours searching for a suspect that had already been apprehended.
The criminal justice system includes corrections, courts, and police. Both the formal and informal channels share in the inefficiency and efficiency of the sending and receiving of information. The chain of command directs the formal channels of upward, downward, and horizontal communication within the levels of command (eHow.com n.d.). Each subordinate’s communication is dictated by directors who also set the atmosphere and structure through procedures and policies (written). In corrections (jail) communication by the captain to an inmate is handed down to the first sergeant, who in turn passes it to another sergeant, who passes it to another correctional officer who then tells that particular inmate.
Upward formal communication is the channel that provides feedback (positive and negative) from subordinates to the directors which may include structured reports and forms. Horizontal formal communication refers to communication of people on the...