Although some interruptions are signs of involvement and interest, and other s are genuine requests for information, interruptions are rarely appreciated.
When you cut others off, the speaker thinks that you don’t care about their ideas or that you believe your ideas are better than theirs.
When you interrupt, you may be perceived as rude, egocentric and controlling – someone who believes that what you have to say is more important than other’s ideas.
Strategies on how to cut back interrupting:
Count to three after the speaker seems to be finished.
Concentrate on what the speaker is saying then paraphrase ...view middle of the document...
You can also record the facts that you want to remember through a recording device.
*Note-taking works well in recording facts, dates, figures or people to contact. In recalling ideas/plans, however, describing the ideas you’ve heard will help bring in details that don’t seem important when constructing an outline on paper.
When faced with a speaker who is trying to persuade you, the proper attitude is one of evaluation.
What are the speaker’s motives?
How accurate are the speaker’s facts? Predictions?
Do you need what the speaker is trying to “sell”?
Pointers to help you listen effectively as an evaluator:
Seek Information before evaluating.
Consider the speaker’s motives.
Examine the speaker’s supporting data.
Is the evidence given true?
Are there enough cases cited?
Are the cited cases representative of the whole being considered?
So these exceptions need to be considered?
Consider the speaker’s credentials.
Examine Emotional Appeals
Listening to Help
Advising – An advice is appropriate when someone asks you for help with a problem on which you have particular expertise.
Analyzing – Analysis is helpful when you have more experience or insight than the speaker.
Questioning – the right questions can help you analyze a problem, offer good advice and help the other person recognize important facts.
Supporting - A support can provide a morale boost, giving someone added strength to face a tough situation.
Paraphrasing – rephrasing is a useful way to help someone explore the problem.
How to Listen to Help
Use a variety of response styles
Avoid being judgmental
Identifying Common Problems
Most distracting business writing lapses (accdg. To Leonara and Gilsorf)
Poor use of commas
Incorrect word choice
Checklist of Common Writing Difficulties
Sentence Fragments: Subject-Verb Agreement
Identify the subject and verb in sentences to make sure that there are no sentence fragments in the material. Check to make sure the subject and the verb agree.
E.g. John and Wilma are managers (not “is managers”)
Use of Jargon
Ask yourself if people outside your area of expertise would be able to understand the words you are using in the document.
Be careful about using buzz words that may be commonly used but are trite and vague.
E.g. interface, rightsize, paradigm-shift
It’s and Its
Its is only spelled with an apostrophe if it is a contraction of “it is”. Its is a possessive pronoun.
E.g. The plan has its own advantages and pitfalls.
I think it’s necessary to call an urgent meeting.
Use of i.e and e.g.
E.g. means example; i.e. means...