MGT-495 Transferable skills development
1.Case Study (9 Marks)
One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case?
Bob is a 27-year old who is a food service manager at a casual dining restaurant. Bob is responsible for ...view middle of the document...
He admits he needs a haircut and a good hand scrubbing, especially after working on his car last evening. When he walks into the kitchen he notices several trays of uncooked meat sitting out in the kitchen area. It appears these have been sitting at room temperature for quite some time. Bob is frustrated and doesn’t know what to do. He feels like he is beating his head against a brick wall when it comes to getting employees to practice food safety.
Bob has taken many efforts to get employees to be safe in how they handle food. He has huge signs posted all over the kitchen with these words: KEEP HOT FOOD HOT AND COLD FOOD COLD and WASH YOUR HANDS ALWAYS AND OFTEN. All employees are given a thermometer when they start so that they can temp food. Hand sinks, soap, and paper towels are available for employees so that they are encouraged to wash their hands frequently.
1. What are the communication challenges and barriers Bob faces?
2. What solutions might Bob consider in addressing each of these challenges and barriers?
3. What are some ways Bob might use effective communication as a motivator for employees to follow safe food handling practices?
CASE: 2 Human rights or human wrongs? (Marks 6)