This website uses cookies to ensure you have the best experience. Learn more

Meru Cabs Kind Of Analysis

2533 words - 11 pages

d of AQT- II: Final Case Write-up

Relying on MERUServing Customers Anywhere, Anytime
Group E
Abhijeet Mishra Apoorv Vaidya Indrajit Bage 2011PGP001 2011PGP004 2011PGP016

N Krishna Chaitanya 2011PGP021

Rushika Sabnis
Soumya Iyer

2011PGP045 2011PGP051

Urvashi Roongta

Relying on MERU- Serving Customers Anywhere, Anytime
On a cool Tuesday morning of November 13, 2011, the atmosphere inside the “Meru Cabs” office in Vishakhapatnam was the one of panic. Mr Rajiv Mishra, the franchise owner of Meru Cabs in Vishakhapatnam, was looking at the preliminary reports of 3rd quarter of 2011 which was also the first quarter of their operations in Vishakhapatnam. ...view middle of the document...

" It was first launched in Mumbai in April 2007. Since then, Meru Cabs has grown exponentially terms of fleet size and geographical presence. It started in Mumbai with 45 cabs in 2007; expanded to three other cities in 2008 (Delhi, Hyderabad & Bengaluru). It has scaled to a fleet size of 5000+ cabs in past 3 years, across Mumbai (1800), Delhi (1200), Hyderabad (800) and Bengaluru (1200). It makes more than 20,000 trips per day and serves more than 1 million passengers a month. It enjoys the reputation of being the 3rd largest "Radio Taxi" company in the world and the largest operator in each of the cities where it operates. When a customer needs a cab to travel to other part of the city, he calls the Meru Cabs service centre which works 24x7. The customer needs to specify the pickup location where he needs the cab and his destination. Each cab is fitted with GPS based tracking device that helps the service centre executive to identify the nearest free cab from a customer's pick up location. After deciding on which cab to send for the service, the customer is given the cab number, through which the customer can identify the cab. Also the customer's address and other details are communicated back to the driver on the display screen. On reaching the destination, the printed receipt for the fare is given to the customer, as each cab is fitted with a tamper-proof digital fare meter. This way, the location information and fare details are continuously sent by each cab back to the control room for tracking purposes. Following are the features that every Meru cab carries:    The Cabs that are used are brand-new, neat and clean, hygienic and air-conditioned. They contribute to pollution reduction by using CNG fuel which results in a cleaner and safer environment. The drivers are fluent in local language, English and Hindi, so that the customer does not find it difficult to communicate with the driver during the travel. The drivers are in Page 1

QT-II, Case writing

Relying on MERU- Serving Customers Anywhere, Anytime
a clean Meru uniform, which contributes to building the brand image of “Meru” along with giving a sense of hygiene to the customer. GPS technology is used for 24x7 Customer Service Centre and Round the clock availability of cabs. The use of modern technology enables quick pick-up and faster response time. There is also an advantage of tracking the location of the cab which provides a sense of security to the customer. It is also very helpful in case of emergencies, so that the cab can be tracked and help can be sent without delay. Meters used for generating fare are digital and tamper-proof, which are connected to the GPS system. It eliminates any chance of overcharging by the driver. A printed receipt for every fare, providing details of distance travelled and total amount payable There are regular spot checks by patrol vans which ensure highest standards of service

  

GPS - Supporting Meru Cabs
The back end...

Other Papers Like Meru Cabs Kind of Analysis

Ventaja Comparativa Del Comercio Essay

1544 words - 7 pages .). Country Analysis Biefs: Canada. Recuperado el 1 de febrero de 2010, de U.S. Energy Information Administration. (n.d.). Russia: Background. Recuperado el 1 de febrero de 2010, de U.S. Energy Information Administration. (n.d.). Russia: Quik Facts. Recuperado el 1 de febrero de 2010, de

The Lesson By Toni Cade Bambara

754 words - 4 pages . We are told that Mrs. Moore has a college degree, is well dressed most of the times, and has a good command on her language. She seems to be a kind of a person who has seen the world. She has experienced life, and wants to use that experience in providing the children with an opportunity to broaden their horizons. This opportunity that she strives to provide is opening their eyes to the true nature of life and not by giving them money and

Hcl Sustainability

1105 words - 5 pages SUSTAINABILITY ASSIGNMENT Submitted by : Shailaja Gupta(2015PGPM054) Table of Contents: Four Rs Responsible Business Redefine Workplace Renew Ecosystem Repay Society Analysis FOUR Rs: RESPONSIBLE BUSINESS * Uphold transparency by following Code of conduct principles. * Invest in innovation * Improve knowledge through Knowledge management * Deliver ICT solutions in a sustainable manner * Help

Taking Development to the People

1998 words - 8 pages QUALITY PLAN 1 Introduction 1. Scope The contents of this document are applicable for construction, inspection, testing and operation of works in an environmentally safe manner as carried out in the construction to Bitumen Standards of Meru bypass. 2 Purpose The project Quality Plan has been prepared and formulated as a summary of the quality related activities required, meeting the terms of the contract. This manual sets

Evaluating The Declining Sales Of Myntra

4122 words - 17 pages …………………………………………………………………………… 6 5. Competitor Analysis a. Porters five forces analysis…………………………………………… 8 b. Swot analysis of Myntra……………………..……………………….. 9 6. Problem Statement ……….…………………………………………………………… 10 7. Method a. Participants……………………………………………………………. 11 b. Apparatus……………………………………………………………... 11

Manage Risk

3896 words - 16 pages may come in the form of machine guard, blast shield, welding curtains and hot surface insulation. Exhaust fan that removes catalyst dust and hazardous chemical vapor from a building is an example of hazard control by ventilation, where at the same adds fresh air into that building. Another example of ventilation is fume hood inside laboratory room. In case of containment, hazards are enclosed by using enclosed cabs, enclosing noisy equipment

Cola Wars

1637 words - 7 pages companies and the effects of the cola wars on overall industry. It also provides some recommendations to sustain the profits in the future with changing requirements of customers. Analysis for profitability of soft drink Industry: CSD industry is dominated by coke and Pepsi with very less other competitors that can affect the industry structure. Understanding the competitive forces and their underlying causes, reveals the roots of an industry’s

Ethics of Offshoring: Novo Nordisk and Clinical Trials in Emerging Economies

1592 words - 7 pages to tighten the standards by following the guidelines of the Declaration of Helsinki (European Parliament). One of the key issues involves stakeholders of companies. According to the case, stakeholders are an integrated part of their business philosophy. Stakeholders can be NGOs, policy makers, CABs, among others. The case states that “by involving stakeholders in the decision making process, decisions are better founded and solutions more likely

Better Taxi Cab System

1545 words - 7 pages use case describes the processes involved in creating a new branch. Use case ID 4.2 Actor(s) * Booking clerk Trigger Work shift rosters for drivers are scheduled Preconditions * A driver may be allocated to many different taxi cabs or a taxi cab may to allocated to many different drivers System outputs * Both driver and taxi cab ready for service Typical course of events Actor action System response Step 1: This use case is initiated when



High Net Worth trends in Switzerland to 2014

720 words - 3 pages This report provides projections of the volume and wealth of Switzerland HNWIs. This includes demographic trends (2008-2012) and findings of the proprietary Wealth Insight HNWI Database. Table of contents: • The WealthInsight Intelligence Center Database is an unparalleled resource and the leading resource of its kind. Compiled and curated by a team of expert research specialists, the database comprises dossiers on over 60,000 HNWIs from

Related Essays

Influence Of Microfinance In Agribusiness Oriented Small Scale Enterprises

4168 words - 17 pages Collection 16 3.4 Demographic Details for both Study Areas 17 3.5 Data Analysis 18 4.0 Work Schedule 19 5.0 Budget 20 6.0 References 21 7.0 Appendices 23 7.1 Appendix 1: Preliminary Data Analysis: Interview Questions 23 7.2 Appendix 2: Thematic Data Analysis 24 Abstract Micro-financing refers to the provision of financial services to individuals and groups which are not included in the formal financial systems based not only on

Friendly Cab Firact Essay

939 words - 4 pages  tests  to  distinguish  “employees”  from  “independent  contractors”:   (1)  common-­‐law  test  of  agency;  (2)  IRS  20-­‐factor  analysis;  and  (3)  economic  realities   FIRACT  –  Chapter  1  (p.37)     Susan  Ho   analysis.  The  most  critical  factor  of  the  agency  test  is  the  extent  of

Racial Society Essay

764 words - 4 pages practices and many of the underlying beliefs of these ministries are not accepted by all Christians. This religious group differs from others in a few different ways. They are compromised from different African countries and backgrounds. They preach in all different types of languages, when usually churches stick to one specific language. The Deliverance Ministry has contributed to the American culture by giving us a taste of a different kind of

Marketing Essay

1654 words - 7 pages business' reputation is established and its products are positioned within the market, the amount of resources used for advertising will decrease as the consumer develops a kind of loyalty to the product or service. 3 General Goals: Today, most advertising strategies focus on achieving three general goals, as the Small Business Administration indicated in Advertising Your Business: 1) promote awareness of a business and its product or services