This website uses cookies to ensure you have the best experience. Learn more

Meditech Surgical Case Paper

934 words - 4 pages

Meditech Surgical Case Paper
Professor Leon Powell
June 11, 2012
Meditech Surgical Case Paper
Meditech has a new medical device they are trying to sell to customers while also trying to meet the demands of their current products. The company has several issues including the customer service department, relationships with vendors and suppliers, warehouse locations, and distribution locations. Meditech does not have systems and procedures in place to handle customer complaints, create reports to accurately forecast for sales, and they do not have a good relationship with their supplier to understand the production process. There are several processes and procedures that ...view middle of the document...

Because of the delivery problems with the medical devices, customers became angry and voiced their opinion to the customer service representatives. Meditech’s customer service department is not use to handling these types of complaints and did not explain the problem to the customers very well. This caused Meditech to lose customers to their competitor, National Medical. Another problem Meditech has is they have all their warehouses in one location. This has caused slow delivery problems in getting the products to their customers (Simchi-Levi, 2008).
Organizationally Meditech does not have a system in place that can track, record, and create reports of customer information. By not having a system in place for customer data Meditech could not accurately forecast what their customer demands would be. The product production schedule did not give information as to when the product would be available or how soon it could be shipped. Meditech had poor communication with their supplier and product was being shipped anywhere from 2 to 12 weeks just to ship in the United States; and longer if the product was shipped overseas. Poor communication with the suppliers caused Meditech to have poor communication with their customers (Simchi-Levi, 2008).
Why is the Customer Service Manager the First Person to Recognize the Major Issues
The customer service manager was the first to realize that Meditech had major issues because all the customer complaints came in to that department. By reviewing all the complaints the manager could see what types of complaints the customers had. The manager went to the hospital where the complaints were coming from and was able to witness what was happening firsthand. The manger and his team completed some research to figure out what was causing the issues ( Simchi-Levi, 2008).
How Would You Fix These Problems
I would fix the problems that Meditech has...

Other Papers Like Meditech Surgical Case Paper

Csun vs. Fcc Home Game Essay

4678 words - 19 pages /3/09|Supply Chain Management |Meditech Surgical| 311/3/09|Inventory ManagementNetwork Planning|KLF Electronics (p.61)| 418/3/09|Supply Contracts|Questions 6,9,& 10| 525/3/09|Information Flow|Reebok NFL: Replica Jerseys| 61/4/09||No tutorial due to Prosh| 78/4/09|Supply Chain Integration|The Great Inventory Correction| 822/4/09|Distribution Strategies|Questions| 929/4/09|Strategic Alliances|Audio Duplication Services, Inc.| 106/5/09

Even If All Rebates Were Redeemed, Why Might Manufacturers Still Want to Offer Rebates Rather Than Decrease Wholesale Prices?

4678 words - 19 pages /3/09|Supply Chain Management |Meditech Surgical| 311/3/09|Inventory ManagementNetwork Planning|KLF Electronics (p.61)| 418/3/09|Supply Contracts|Questions 6,9,& 10| 525/3/09|Information Flow|Reebok NFL: Replica Jerseys| 61/4/09||No tutorial due to Prosh| 78/4/09|Supply Chain Integration|The Great Inventory Correction| 822/4/09|Distribution Strategies|Questions| 929/4/09|Strategic Alliances|Audio Duplication Services, Inc.| 106/5/09

Anorexia Nervosa

662 words - 3 pages Research Paper: Deep Brain Stimulation in Chronic and Severe Anorexia Nervosa Search Engine: Google; Psychiatric Times Nursing_028 Adult & Adolescent Mental Health Adaption Anorexia Nervosa is a disorder in which eating, food, and weight control become obsessions. People who live with this disorder tend to weight themselves repeatedly, portion control, and eats only small portion of specific foods. Thoughts about dieting, foods

Med Oncology

713 words - 3 pages Abstract Medical Surgical floor and an Oncology floor have different management skills depending on the staff that care for these patients on a daily basis. Each floor has their own way of conducting the best possible care to the patients and the outcome is the same for each department. Making sure the patients and family have the best possible experience while in the hospital. This all begins at the lowest level employee that is employed on

It Implementation For Procomm Technology Solutions, An It Consulting Company

6632 words - 27 pages also serve as a functioning partner, challenging management with a keen, impartial view. This paper attempts to analyze the IT implementation requirements of an IT consulting company and the services offered, products served and the clients that need them. The IT requirement needs of this business is a collection of facts, resources, ideas, planning methods and processes that form the basis of a business plan implementation. In researching this

Communication Style Case

632 words - 3 pages Communication Style Case Study Zenia Y. Bradley University of Phoneix Kristina Almus September 7, 2015 Introduction In this paper I will discuss three different case studies which were found the chapter reading. I will also discuss a scenario from my health care experiences. These case studies will vary in communication styles as it relates to delegating task to coworkers. Effective communication is a very important part of the

Codman & Shurtleff Inc

2610 words - 11 pages IntroductionThis paper will review the "Codman & Shurtleff, Inc.: Planning and Control System" case study found in the 2nd edition of " Accounting for Managers: Texts and Cases". The case illustrates a comprehensive formal planning and control system used in formulating and implementing strategy at Codman & Shurtleff, one of Johnson & Johnson's 155 subsidiaries. This paper will focus on the relationship between organizational

Argument Paper Mgt 521

1025 words - 5 pages ), Same Day Surgery (SDS). Gastroenterology Clinic (GI), Pain Center, five Operating Rooms (ORs) and a Post Anesthesia Care Unit (PACU). Currently we do an average case volume of 14,000 cases per year generating revenue of between 10-15 million dollars for the hospital. To learn and develop into a better leader, I have decided to complete my Master’s of Business Administration degree. In this paper, I will argue that online learning is the most

Head Transplant

821 words - 4 pages of a much larger dog by connecting the pup to the other dog's neck blood vessels. At least one of Demikhov's experiments reportedly survived as long as 29 days after the surgery. Robert J. White was a professor of neurosurgery at Case Western Reserve University he led in 1970 a neurosurgeon team in the successfully transplant of a head from one nonhuman primate to another which body had already had its own head removed

Health Mangement

617 words - 3 pages The Case for Open Heart Surgery at Cabarrus Memorial Hospital HSA 599 Capstone Andrea Jackson Professor Lisa Jones February 16, 2013 Abstract Scenario: It was a clear, crisp October morning in Concord, North Carolina. The board of trustees of Cabarrus Memorial Hospital gathered in the windowless, walnut paneled boardroom for its monthly meeting. Board chairman George Batte opened the meeting saying. “Because we

Antiseptic Procedure

3164 words - 13 pages paper because it gives me several inventions that I could include in my paper. History Learning Site. N.p., n.d. Web. 2 Feb. 2013. <>. History of Western Medicine ~ Fi. History of Western Medicine ~ Fi, n.d. Web. 30 Jan. 2013. <>. This article talks about the advancements in surgical procedures. Likewise, it also talks about the

Related Essays

Advance Information Tecnology Essay

2381 words - 10 pages machine. Ensuring that on time and as smooth as possible transition from paper to electronic records. Analyze Two Computerized Management System Epic Electronic Medical Record System Epic was founded in 1979, its application supports functions related to patient care (registration and scheduling), clinical applications for doctors, nurses, emergency providers, pharmacies, laboratories, radiologists and billing. Epic partners with

Care Group It Case Study: The Network Collapse

1931 words - 8 pages The CareGroup Case Study was comprised of various components. The core concepts were broken down into the history of CareGroup itself, CareGroup’s IT, the collapse of the network, dealing with the collapse of the network, and the lessons learned from the entire situation (McFarlan, F. Warren, and Robert D. Austin, pg.1). CareGroup was formed on the basis of three major Massachusetts hospitals; Beth Israel, Deaconess, and Mount Auburn (McFarlan

For Academic Purposes Essay

4684 words - 19 pages with patients current conditions more faster, so that they don’t lose time and always they can take care of their patients anywhere. -Companies such as D.W. Morgan use JIT business function. These helps them supply their co working companies with raw materials components or products shortly before they’re need it. 2. Identify the problems that businesses in this case study solved by using mobile digital devices?  MEDITECH:  Time saving, space

Ebp Scip Measures Essay

3912 words - 16 pages for small goals achieved. Time is the largest commodity, as it will take time each month to retrieve a research paper and post it on the company Learning Center. The charge nurses and nurse educators will assist in checking the posts weekly for the journal club; this will take approximately two hours daily. Then monthly the flow sheet will need to also be addressed and compared to the admission census for readmissions of surgical CABG patients