Mbi Model Essay

1995 words - 8 pages

STD – ICE 2003

San Diego, CA - May 20, 2003

TU309

Getting High Performance in Diverse Teams
The “M.B.I” Model
Professor Joe DiStefano IMD Lausanne Switzerland
L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
1 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Objectives
get higher performance and the impact of our differences Test the applicability of the ideas to situations from your experience
L A U S A N N E - SW IT Z E R L A N D

Provide a framework for using diversity to

Increase awareness of ourself and others

Joe DiStefano
2 JDS-MBI ...view middle of the document...

L A U S A N N E - SW IT Z E R L A N D

B
Bridging
Communicate Across the Differences

I
Integrating
Manage the Differences

High Performance

Value the differences

Joe DiStefano
6 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Cultural Map: CPQ
Reliable questionnaire Based on extensive cultural research Values mapped by individual and country Values and their variations relate to work: management behavior, structure, systems and processes, etc. Easy to understand and apply
L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
7 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Bridging: Communicate Across Differences
Preparing
Motivation to understand and communicate across differences - a major role of leadership Confidence in the ability to communicate effectively and that the outcome will be positive a major influence on Leader’s motivation

L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
8 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Bridging: Communicate Across Differences
Decentering without blame
Blame-free explanations: attribute problems and conflicts correctly De-centering: send and receive messages with the other person’s code in mind

Recentering

Common reality: foundation for effective communication Check for shared definition/understanding of the situation Find something you can agree on. Common rules: agree on norms of behavior
L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
9 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Integrating: Manage the Differences
Building participation

Monitor participation rates. Actively seek to involve people - invite contributions from low participators Establish routines to facilitate participation Vary the modes of participation

Resolving conflicts
Detect disagreement (indirectly expressed?) Deal with conflict in appropriate ways Attempt to resolve using communication skills Agree on ways to avoid destructive conflict
L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
10 JDS-MBI Model

Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission

STD – ICE 2003

San Diego, CA - May 20, 2003

Integrating: Manage the Differences
Building on ideas
Start with individual ideas Explore differences; build on each other’s ideas; try to invent new ideas Do more than combine and compromise Search for solutions acceptable to all

L A U S A N N E - SW IT Z E R L A N D

Joe DiStefano
11 JDS-MBI Model

...

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