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Mat510 Week 4 Casestudy Essay

1097 words - 5 pages

Business Statistics

HMO Pharmacy is facing various issues that are affecting their level of productivity. In many cases management has become less in tune with what is happening on the sales floor, since they have other administrative responsibilities to uphold. In these instances, there are a few methods that can be used to cut down on the inaccuracy of medication being distributed. A company can look at how they treat their staff and improve motivation methods. These are important factors, and if properly adjusted, can minimize or eliminate the issue a company has.
In all businesses there are barriers that may affect the way it is conducting affairs. Juan is experiencing a great ...view middle of the document...

A phone or online satisfactory survey can be developed to cover the concerns of the customers and the business owners. This will assure that the company is fulfilling the needs of their customers so they can continue returning to conduct business. Secret shoppers can be used as well to give feedback on how the store is treating their customers and how their medications are being distributed. These two key aspects will assure that those whom the business is targeting will continue coming back for services and that the vision of the business is being met. In many cases customers and secret shoppers are able to point out issues not yet seen by staff and enable the business to enact the necessary changes.
The company might want to look at how well the staff are trained or motivated to do their jobs. Additional training may want to be considered to see if it benefits the need of the business. HMO might want to look into a rewards system for its employees for accuracy and sales. They can also incorporate the satisfaction service into the rewards process for exceptional services that stood out to a customer or secret shopper. It may motivate employees to not only do their job effectively but with more direct targets towards the goal of the company. Various rewards and team building exercises can boost the staffs esteem individually and as a team.
Another issue facing HMO Pharmacy is the disconnection between the doctors’ offices and the pharmacy. This issue is costing the company money by loss of medication and lawsuits for mislabeled medication or misunderstood prescription. If prescriptions are not fully understand the communication with doctors’ offices are vital to assure the right amount is being dispensed and the right medication is being given to the customer. An employee or level of employees can take on the task of calling the doctor’s office to get clarification on misunderstood prescription. HMO can also see if they can have doctor offices send the prescriptions electronically to avoid messy prescriptions from doctor offices. That will eliminate any mishaps and gives the company a marketable advantage amongst others. CVS, Wal-Mart, and Walgreens are a few of the pharmacies using such systems.( Bernard H.; Lindborg ) This would help prevent more lawsuits and cut down on cost of medications being wasted.
Giving the extent of the consequences of mismanagement one cannot overlook the importance of quality control. The cost of correcting grave...

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