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Marriott International Management Essay

3047 words - 13 pages

Marriott International, Inc. is a global leading hospitality company with more than 4,000 properties, and more than 690,000 rooms in 77 countries. Marriott operates franchises, and licenses hotels and timeshare properties worldwide. It also licenses the operation, development, marketing, sale, and management of vacation ownership and related products. Marriott was founded in 1927 by J. Willard Marriot and Alice Marriott in 1927 and is headquartered in Bethesda, Maryland, USA.
JW Marriott Hotels & Resorts is Marriott International’s luxury brand that consists of 60 exceptional properties in gateway cities and distinctive resort locations around the world. JW Marriott ...view middle of the document...

To become more competitive advantages in the market, most organizations depend on finding the employees with the skills to successfully perform the tasks required to attain the company’s strategic goals. This is why we chose Managing Human Resource this particular scope of focus for our company.

Managing Human Resource is the organizational function that deals with issues related to people such as hiring, performance management, employee motivation, safety, wellness, benefits, compensation, communication, administration, organization development, and training. Effective Human Resource Management enables workforce to perform efficiently and effectively to increase the production and achieve the organizational goal.
Apart from providing a competitive pay package, Marriott strives to give its employees a good work life. Marriott gives equal importance to non-monetary factors such as work-life balance, good leadership, better growth opportunities, a friendly work environment and training.
Marriott's culture and guiding principles had a significant influence on the company's Human Resources practices including manpower planning, recruitment and selection; training and development, employee retention and welfare initiatives and grievance redress.
Managing Human Resource is vital to Marriott to ensure goal achievement organizational objectives. Marriott’s Human Resource Management generates innovative policies for pathways to independence, training and success. Besides that, Marriott maintains employee retention with a “holy grail” belief for recruitment, retention, training and development. All employees such as entry level, university graduate, internships and existing associates are provide training and development program. Furthermore, Marriott builds and retains a diverse workforce and skill sets (positive impact of societal levels, creating jobs through direct or affiliated employment). Marriott also develops strong communication channels.

"The comments from our customers is not about how nice the building is but about how nice the people are, how good the service is, how hospitable the employees are. That is what makes the difference, because people from the top all the way down to the organization really care."
- JW Marriott Jr., CEO, Marriott International
The statements shown above have represented the importance of managing human resource in Marriott International Inc. Marriott’s vision stated “To become the premier provider and facilitator of leisure and vacation experiences in the world.” while the Marriott’s mission is “To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experiences.” To fulfill the vision and mission, one of the core values set by Marriott’s founders is “put people first” and they found out "Take care of associates and they will take care of the customers."This philosophy has made a great...

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