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Marriot Essay

354 words - 2 pages

Myers-Briggs content was added to the Foundations of
Leadership curriculum a year and a half ago. Since then,
Morris has seen type awareness spread throughout the
company. Some program graduates have had the training
delivered to their staff. And, although Foundations of
Leadership is designed for new managers, one Marriott
business unit provides the program for its senior managers
as well.
“Our focus on customer service has been strong for
more than 70 years,” says Morris. “The added focus
on understanding your own and others’ psychological
type is making it ...view middle of the document...

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Inventory®, Thomas-Kilmann Conflict Mode Instrument
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