1. Define Communication-is the act of transmitting information.
communication Definition-Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.
2. Describe the interpersonal communication process.
Interpersonal communication occurs between individuals. It is an interactive process that involves a person’s effort to ...view middle of the document...
5. Discuss the obstacles to accurate perception.
a. Stereotyping: is the oversimplified and often inaccurate generalization about the typical characteristics of a particular group: the halo effect, first impression, projection, selective perception, and contrast effects.
b. The halo effect: Which occurs when we draw an overall impression about a person on the basis of a single trait, such as intelligence or appearance.
c. First impression: The halo effect can occurs when we are highly influenced by first impression. If we see a person first in good light, it is difficult subsequently to change this impression.
d. Projection: One form of projection is known as the false-consensus effect. It occurs when we overestimate the number of those who share our thoughts, values, and behavior.
e. Selective perception: Since it is impossible for us to absorb or understand everything we see or hear, we filter that information in order to suit our own needs.
f. Contrast effect: When two things appear close to one another, we tend to evaluate them against one another more than against a fixed standard.
6. Explain how emotions may affect communication.
Emotions affect one’s disposition to send and receive communication. Anger, joy, fear, sorrow, disgust, or panic can all affect the way one sends and receive messages. Communications during periods of high emotion are often subject to distortion.
7. Explain active listening.
Active listening involves absorbing what another person is saying and...