Organization is a social entity or group that has common goal but with the different individual functions. Organization exists to achieve goals but there is always need to set these goals, the method to achieve these goals. For this purpose we need to set management roles. So every person should know his or her responsibility on their level. Management roles comprised of interpersonal, informational and decisional roles. Let’s see how these roles work individually.
Interpersonal Role – in this role manager are responsible to maintain their dignity and social behavior so that everyone can praise him and leave the image of good and effective manager in everyone’s mind. ...view middle of the document...
This is small description of the management roles. Let’s find out how these roles fit into an organization. I am going to take an example of Doctor’s clinic and Hospital to represent the management roles. In both organizations the goal is same to cure the people but the way they perform their duties is different.
In this section we take a look on how these two different organizations are set up.
Clinic, it is small place owned by the doctor himself. It consists of few employees performing each duty individually. In this the doctor is the only person who takes the decisions, responsible for all debts, profits, losses, liabilities and patients. In this doctor has to choose his clinic name. He performs function of hiring, motivating and planning. There are no personal goals in this kind of organization. Employees are happy on their positions assigned, no disputes, and no competition. This type of organization doesn’t require huge hierarchy but they do need to work according to the organizational plan and procedures.
On the other side the hospital is the place where many people work in the team. All the procedures and set of rules are made by hospital management and team of senior doctors. Any changes made or any decisions taken should pass by the management team then only get followed. All the employees whether the accountant, nurse, hospitality, etc. work in group to at take care of the patients. In this structure, everyone has their personal goals too with the organizational goals. Everyone wants to get promoted in their departments. And this causes the disputes and conflict in the department. So need of manager to resolve the issues.
This is the small overview of both the organizations. Let’s discuss about their hierarchies now.
In organization of the clinic, the doctor who owns a clinic set rules and procedures for the employees. Each employee work for the doctor at its own position. The different positions in the clinic are listed below.
The receptionist sits on the front desk, take the information of the patients and schedule the appointments. If the doctor needs to change anything in the schedule he talks directly with the receptionist.
An accountant maintains the records of all employee and patient regarding the bills and paychecks. He or she can discuss with the doctor and set the amount of payments. They are also responsible to inform all the details to the patients and employees about their payments.
Lab Assistant is like secretary for the doctor. She performed the entire lab test and summarizes the problem for the doctor. Her duty is to send the reports to the doctor after test for the patients. She maintains all record for the reports of the patient.
Receptionist, Accountant, Billing Coder and Lab Assistant all are reported to doctor in any circumstances. If anyone has question or some new idea for the organization they need to discuss directly with the doctor. In these kinds of organization...