This website uses cookies to ensure you have the best experience. Learn more

Management In Human Services Essay

1549 words - 7 pages

| CC3701 Management in Human Services |
| |

[CASE STUDY:THE DIFFERENTAIL MOTIVATION IN THE AYP] |
Name: Wan Chuen HangStudent ID.: 09136349ATutor: Kam LoGroup: 101D |

(I) Introduction

According to Craig C. Pinder, work motivation is defined as “a set of energetic forces that originates both within as well as beyond an individual’s being to initiate work-related behavior, and to determine its form, direction, intensity & duration.” Motivation is the reasons for engaging in a particular behavior. These reasons may include basic needs such as food or a desired object, hobbies, goal, state of being, or ideal. Moreover, motivation refers to the initiation, direction, ...view middle of the document...

(III) Individual Differences Approach:

First, Individual differences approach means treating motivation as a characteristic of the individual. Mr. Wong said, since everyone has different personality or nature, we have to choose carefully on the methods of motivation. Mr. Wong said, there were different needs for both paid employees and volunteers. For employees, they need income therefore they work in the AYP. They sell their ‘services’ to the organization, in order to gain the rewards - salary. However, for the volunteers, most of them are having their full-time jobs outside the organization. They choose to be a volunteer, not because of money. In fact, some of them are searching for something, which they cannot find or fulfill in their jobs. Mr. Wong said, being a volunteer could satisfy his own needs in helping people and contributing to society.

Analysis from Mr. Wong response:

By analyzing Mr. Wong’s speech, we can see that, paid employees are mostly motivated by the salaries (Alderfer’s ERG Theory: Existence needs.) Meanwhile, the volunteers are motivated by social relationship or self-esteem (Alderfer’s ERG Theory: Relatedness needs). This can be applied onto the Alderfer’s ERG Theory, which states that people have three basic need sets: Existence needs, relatedness needs and growth needs. We should identify which stage the employees/volunteers are lying, so that we can make a better motivation.
Alderfer’s ERG

| Motivated by: | Position in Alderger’s ERG |
Employees | Economic Rewards (e.g. salaries) | Existence Needs |
Volunteers | social relationship or self-esteem | Relatedness Needs |
(IV) Job & Organizational Approach

The second approach to motivation is Job & Organizational Approach. It emphasizes the design of jobs and the general organizational environment. Mr. Wong said, as there are different nature in the work of paid employees and volunteers, we have to use distinct methods to motivate them. The AYP has a system for employee’s promotion, which works according to their work experiences and qualification. Mr. Wong stated that, as the workloads for paid employees are always heavier than that of the volunteers; the paid employees would easily dislike the work, when compare to the volunteers’ attitude. Therefore the motivator for paid employees would mainly focus on the improvement on salary or job promotion, in order to satisfy them by using economic incentives, added by Mr. Wong. For the volunteers, the AYP would give certificates for those who have years of volunteers experiences. In addition, some volunteers with more experiences may be appointed as the leader of an activity. This could be a challenge for them.

Analysis from Mr. Wong response:

We can use Herzberg’s Two-Factor Theory to explain the way that Mr. Wong used to motivate the employees and volunteers. This theory suggests that to improve job attitudes and productivity, administrators must recognize and attend to both sets of...

Other Papers Like Management in Human Services

Advocacy In Human Services - A Case Study

2287 words - 10 pages independence and to enhance quality of life are provided by Under the Rainbow, all of which encompass care and support of local community members, in particular those who require relief from poverty and/or the dependents of any such persons. Advocacy is the primary role of case managers' who volunteer at Under The Rainbow and in this human service setting and any other it is essential for services to be provided accurately.This essay will define

Meeting Human Services Challenges with Technology Bshs 352 Technology in Human Services

1574 words - 7 pages The human services field is confronted by challenges from various aspects which include sufficient fundraising, retention of competent staff and implementation of training course for personnel. Moreover, human service professionals are facing difficulties in reaching out to clients in the rural areas. In order to meet the demands of their profession, human service professionals utilize technology which includes software applications, computing

Causes and Prevention of Burnout in Human Services Staff Paper

1030 words - 5 pages Causes and Prevention of Burnout in Human Services Staff Paper University of Phoenix Angela Arington April 30, 2014 Burnout, in the human services field, can be a common factor among employees. To reduce employee burnout it is important to look at contributing factors causing employee burnout to find methods of prevention. Reaction and responses to high-stress conditions from a personal perspective will follow, while providing useful

Causes and Prevention of Burnout in Human Services

1435 words - 6 pages ). Management of human service programs. Belmont: Thomson Robinson, M. (2010). Causes and Prevention of Burnout in Human Services Staff Retrieved from http://voices.yahoo.com/causes-prevention-burnout-human-services-6225030.html?cat=5 Scott, E. (2006). Personality Traits and Attitudes That Increase Your Risk For Burnout. Retrieved from http://stress.about.com/od/burnout/a/mental_burnout.htm

Counselors as Companions and Ethics in Human Services

592 words - 3 pages Counselors as Companions and Ethics in Human Services Human Service and the Environment Counselors as Companions and Ethics in Human Services In this article of from tragedy to triumph: counselor as companion on the hero’s journey, the counselor gained a lot of knowledge about himself and his counseling techniques during the time that he had Steve as a client. I believe the counselor was trying to come up with a solution to Steve’s

Causes and Prevention of Burnout in Human Services Staff

789 words - 4 pages Causes and Prevention of Burnout in Human Services Staff Yona Mcmillan BSHS 462 April 18, 2016 Sharla Henson Causes and Prevention of Burnout in Human Services Staff Introduction Burnout amongst human administrations staff is an issue that could take a toll on a man wellbeing. It can likewise be huge worry inside of the office. Human administration specialist employment can be overpowering and upsetting, particularly when managing

Hard Rock Café: Operations Management in Services

548 words - 3 pages are huge. The last one is maintenance. The HRC doors must open every day for business, whatever it takes to provide a reliable kitchen with hot food served cold must be done. We can find the 10 operations management strategy decisions are applied at Hard Rock Café is very important to HRC successes. Whatever the design of goods and services, managing quality, process and capacity design, location strategy, layout strategy, human resources, supply chain, inventory management, schedules and maintenance. All of these decisions just for providing the better services to the customers.

Human Resource Management in Mcdonald's

2364 words - 10 pages The Concept of HRM What exactly is 'Human Resource Management'? Many people find HRM to be a vague and elusive concept--hot least because it seems to have a variety of meanings. This confusion reflects the different interpretations found in articles and books abort Human Resource Management, A philosophy of people management based on the belief that human resources are uniquely important to sustained business success. An organization gains

Human Reource Management in Advertising Agency

5500 words - 22 pages competitive advantage for current organizations. Such professional services firms have to practice a particular type of management, focused on their employees, on thier aspirations and satisfaction, therefore the component processes of the human resources management (recruitment, selection, integration, motivation etc.) have a particularly important role in obtaining employees’ loyalty and increasing their performance and consequently in the

Role Of Compensation In Human Resources Management

773 words - 4 pages in monetary terms. Compensation is the employer's feedback for an employee's work. It simply is the monetary value you would give to your four employees in return of their services. In the book Human Resource Management, Gary Dessler defines compensation in these words "Employee compensation refers to all forms of pay going to employees and arising from their employment." The phrase 'all forms of pay' in the definition does not include non

New Services Launching in the Market Is Telecom Billing and Revenue Management Market

550 words - 3 pages The numbers of subscribers for the telecom services are increasing rapidly across the globe. Thus, problems such as fallout of services, and network congestion are increasing and resulting into a structural evolution in demand for the development of effective billing and revenue management solutions. These telecom billing and revenue management solutions are used by Communication Services Providers (CSPs) for increasing their revenue by

Related Essays

Empowerment In Human Services Essay

709 words - 3 pages trends help establish what is necessitated in the community to help those who are asking help better. To be successful in the human service agency, it takes continual training, willingness to grow, and developing a rapport with colleagues and clients. References Harvey, C. (1998). Defining excellence in human services organizations. Administration in Social Work, 22(1), 33-45. Lewis, J. A., Lewis, M. D., & Packard, T. R. (2012). Management of human services Programs (5th ed.). Belmont, CA: Brooks/Cole.

Human Services In Action Essay

1570 words - 7 pages Human Services On-Site Visit Unit 9 Assignment: Site Visit Option Professor Bustamante Rufus Wilson HN115- Human Services Program and Profession 8/13/2015 Human Services On site Visit When working in Human services you are given an opportunity to help mold and change lives in many different ways. Three of the populations with which they can help are children and families, Alcohol abuse and addiction, and the elderly. It is the human

Careers In Human Services Essay

1566 words - 7 pages Careers in Human Services Desiree Baldwin Post University Researched five careers in the area of human services; my research consisted of their primary tasks, educational requirements, the population they serve, the average salaries they earn, potential challenges and rewards, hiring outlook for the following careers in Human Services. Also, my outlook of whether or not I would go into this career? Why or why not? First I would

Legal Issues In Human Services Essay

2206 words - 9 pages A Conflict for Counselors Crystal Anderson University of Phoenix BSHS/332 Professional, Ethical, and Legal issues in Human Services Audra Stinson October 8, 2012