Proposal for AutoZone E-Commerce S
Proposal for AutoZone Ecommerce System
This document presents the proposed E-Commerce System for the AutoZone Company. The main goal is to address the problem of the company: the need for a comprehensive and integrated information system that would support E-Commerce along with the supply chain management system and the customer relationship management system. Note that AutoZone is a company that distributes and sells automotive spare parts and accessories to its various stores in the country. This business organization is already operating in different geographical locations and is continuing to grow while maintaining ...view middle of the document...
In addition, the company already makes use of the web site as a way of presenting basic information about the company that customers might want to know, as well as a basic online ordering system that allows customers to make their purchases via the web site and have the products delivered to them by courier. These are the systems that have been individually and separately developed by the AutoZone Company and are already operating to support this company’s business.
Problems and Limitations in the Old System
The existing systems at the AutoZone Company are providing benefits to the company in terms of their individual functions. However, it is important to note that the company still lacks the appropriate means through which the functions of these individual systems could be properly integrated in order to maximize the overall results. For instance, the supply chain management system, the customer relationship management system and the e-commerce system are not properly integrated or linked together in order to maximize the efficiency of these three systems.
The old supply chain management system is basic and simplified, which means that it lacks advanced features, functions or tools that would enable the user to quickly access and update information about the supplies of the company in real-time. For instance, the old supply chain management system has features such as an ordering form as well as a static web page that allows suppliers to view the current needs of the company. However, the supply chain management system does not effectively display updated information that would enable the suppliers to know updated information by the minute or, at least, by the hour. In effect, the old supply chain management system lacks real-time functionality that allows for quick posting of the supply needs of AutoZone and quick access of updated information.
The old customer relationship management system is also basic and simplified. This means that this system does not properly maximize the potential effects that the technology can have in enhancing the experiences of customers with the personnel of the company. For instance, the old customer relationship management system has tools that enable the personnel to access information about the clients. The personnel can also store such information into the base in a manual-mechanical or semi-automated manner. However, the system does not provide support for the easy transfer of information or sharing of information about the clients to other personnel, noting that there are different stores in this business organization and each location has its own set of personnel and customers. As a result, there is still the need to ensure that the information contained in the customer relationship management system is integrated to that it could be properly accessed and used by all personnel in all of the stores of the AutoZone Company.
The old e-commerce system of the company is also basic in the sense that it...