Develop customer service plan
Candidate’s Name | | Student ID | |
Assessor’s Name | |
Assessment Site | |
Assessment Date/s | |
The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
The candidate will demonstrate the ability to plan to meet customer requirements through the development of a customer service plan.
You will develop a customer service plan for the simulated business ‘Innovative Widgets’. You will gather the ...view middle of the document...
Ensure you keep a copy of all work submitted for your records.
You must provide:
* a customer service plan submitted on A4 paper or, if submitted electronically, in Word format.
* a one page reflection on your development and design of a customer service plan.
Your assessor will be looking for:
* a plan that is easy to understand by employees
* a plan and reflection that have correct spelling and grammar
* a plan that includes, where necessary, clear and labelled charts, tables, or diagrams
* a plan that includes vision and mission statements, product standards and procedures that reflect customer needs and promote quality customer service
* a plan that includes procedures that demonstrate knowledge of strategies for managing customer service:
* understanding customer needs
* understanding how to build customer relationships
* a plan that includes procedures for record management that demonstrate understanding of internal needs to collect and store...