REPORT – 1
Student Name: Robin Singh Samra Student no: 300678899
Field Placement Hotel: Hilton Toronto Airport Hotel and Suites
Supervisor: MJ Title: Executive Housekeeper
Work Schedule: 40 hours a week.
Learnt About Hotel
I am currently pursuing my internship at Hilton Toronto Airport Hotel and Suites as a Trainee Supervisor in Housekeeping Department. The hotel is located at 5875 Airport Road, Mississauga just across international Pearson Airport. The Hilton hotel has 419 rooms freshly renovated with the modern concept of design and decor to give a pleasant and an eye appealing look to the viewers. Hilton Hotel provides all the basic ...view middle of the document...
During my first week only I assigned to do an inventory of linen both the soiled and clean one. While doing this job I learned the full inventory procedure of full service hotel and noticed that it is important for a hotel to maintain the three pars of linen at all the time for the smooth functioning of the housekeeping operations.
During my second week of internship I started with helping the supervisor in one of the most important task of housekeeping to remove the old mattress from the south tower and put the fresh ones. I have learned the various important aspects that how much it is important for the housekeeping to do these kinds of tasks in proper planned and timely manner without disturbing the other housekeeping operations. I have done the same task for the whole 2nd week.
My third week of internship started with the special duty of checking the Due Out (Late Check Out) rooms to see the discrepancy between the housekeeping report and front office report. The procedure of the Due out room is the physical checking of the guest rooms by the housekeeping personnel to check the status of the room. After checking the room’s one copy of the report should be submitted to the front desk in the font office department and the second copy should be retained in the housekeeping records in the department. During this I learned one of the other important procedures to be followed by the housekeeping department if the room status shows the DND (Do Not Disturb).If the guest puts the DND sign outside his/her room then nobody should enter the guest room until guest ask to do so. But for the security reasons the Executive Housekeeper Calls the guest room around 2.00 pm to check that everything is fine in the guest room. If guest pick up the phone then he/she...
