This website uses cookies to ensure you have the best experience. Learn more

Job Redesign Journal Essay

5830 words - 24 pages

Journal of Applied Social Psychology, 1973, 3, 1, pp. 49-62

Effects of Job Redesign: A Field Experiment‘
Yale University
A telephone company project to redesign the job of directory assistance operator was: studied in order to determine the effects on workers of “job enrichment” programs. The change increased the amount of variety and the decisionmaking autonomy in the operator’s job. However, no change in work motivation, job involvement, or growth need satisfaction occurred as a result of the changes; instead, the changes had a significant negative impact on interpersonal relationships. After the changes, the older employees ...view middle of the document...

Unfortunately, as noted by Hulin and Blood (1968), job enlargement studies typically have been plagued
‘The authors would like to thank P. Butkovich, J. Clark, R. Heath, and A. Van Sinderen for their assistance. ‘Requests for reprints should be sent to Dr. Edward E. Lawler 111, Survey Research Center, University of Michigan, Ann Arbor, Michigan 48106.

Copyright 0 1 9 7 3 by V. H. Winston & Sons, Inc.



by methodological difficulties. Further, with the possible exception of the wellknown “motivator-hygiene’’ theory of Herzberg et al. (1959), theories have not been developed which generate testable predictions about the effects of specific changes in the design of jobs on employees who differ in psychologically important ways. As a consequence of the methodological and conceptual problems in the past research, there are a number of central questions about work design which remain unanswered. In most studies, a number of different aspects of the job have been changed simultaneously-e.g., the amount of variety in the work, the amount of responsibility, the degree to which working with others is required, and so on. This has made it impossible to determine which specific job changes were in fact responsible for any observed changes in worker behavior or attitudes. Further, the generalizability of obtained effects across different populations of employees is largely unknown; with few exceptions, previous research has not ascertained how (or whether) job redesign differentially affects employees with different psychological characteristics. Finally, most previous research has not attended to the “side effects” of job design changes. They have not considered the impact of job enlargement on interpersonal relationships that employees develop over time. Almost any change in one job is likely to have strong effects on the job of the person who supervises that job and, therefore, on the nature of the superior-subordinate relationship; yet these effects typically have been ignored. One exception is a study by Alderfer (1967) which showed that in one organization satisfaction with interpersonal relationships declined with increased job complexity.

me Approach of the Present Research
Recently, Hackman and Lawler (1971) have presented a framework that makes predictions about how certain job characteristics should affect different groups of people. They adopt the expectancy theory approach as applied to work settings and job design by Lawler (1969), Porter and Lawler (1968), and Vroom (1964). Their approach enumerates four task attributes that are said to be crucial in determining how people will respond to jobs: autonomy, task identify (i.e., having a “whole” piece of work to do), variety, and feedback. According to Hackman and Lawler (1971), a job will be motivating and intrinsically satisfying only if it is high on all four of these “core” dimensions. Only then, they argue, will a person find that performing well...

Other Papers Like Job Redesign Journal

Change and Culture Case Study

1474 words - 6 pages understanding of how to facilitate the process (Smith, 2001). With organizations facing falling reimbursements and climbing costs for services, they face the hard decision of doing more for less. Process of Job Design The redesign of an organization has several steps. The first step in the organization design process is designing principles that would be applied to certain situations ("Application of principles," nd). The ideas surrounding

Organizational Behaviour Essay

3271 words - 14 pages and not just one of many specialists or staff members working “in a silo.”   Question 2 Using the job characteristics model, redesign the following jobs to be more motivating: retail store sales associate, utility company meter reader, and checkout cashier at a discount store. In a written report, describe for each job at least two specific actions you would take for each of the five core job dimensions. The job characteristics model

Organisational Behvaiour

2376 words - 10 pages these kinds of jobs. Leave the job as is, but pay the employees more. Mechanize and automate the routine jobs. And the area that OD loves - redesign the job. When redesigning jobs there are two spectrums to follow - job enlargement and job enrichment. Job enlargement adds a more variety of tasks and duties to the job so that it is not as monotonous. This takes in the breadth of the job. That is, the number of different tasks that an

Iom Report And Nursing Education

1613 words - 7 pages Lead Change: Nurses’ Role in the Redesign of Health Care. AORN journal, 98(3), 262. Retrieved from

Effects of Generation Gap in Working Environment

3774 words - 16 pages view and stance. More, ideas generated will be diversed and dynamic allowing the group to have multiple approaches towards problem resolution. 5.4 Job Redesign Organisations also need to redesign jobs in accordance to individual basis than assigning jobs at a group level. Though it has have been shown generation differences did not in anyway affects the performance of the individuals, however, jobs assignment must be made in accordance to

Motivation or Manupilation

3006 words - 13 pages change in the job design in the new organization, there were major changes in the organization were: Due to this we could see that her level of satisfaction in her new job increased quite considerably as her job went through Job enrichment. Job enrichment is a major kind of job redesign that’s main focus is to provide employees with flexibility and reduce factors such as dissatisfaction amongst the workers, and boredom due to repetitive work in

Ethical Considerations

1808 words - 8 pages . Settlement agreements with the meatpacking companies called for programs to use an ergonomic approach to redesign job, workstations and tooling, to limit workers’ exposure to cumulative trauma disorders. About this same time, the state of Nebraska, home to some of the plants mentioned in the Human Rights Watch report, passed a bill of rights for meatpacking workers (Walton, 2009). This bill delineated workers’ rights, including the right to

Methods of Recruitment

2986 words - 12 pages is a process of identifying and attracting a group of potential candidates from within and outside the organization to evaluate for employment.” It entails the use or specific practices, identifying barriers and means of successful recruitment and selection to hire the individuals with the right knowledge, skills, abilities and other attributes (KSAO’s) to get the job done and meet organization’s strategic goals. Selection begins once the pool of

Term Paper

2613 words - 11 pages transformative or explanatory and creative elements, a business can also be in a position to be a leading reputable authority (American Library Association – Congresses, 2011). Beyond advertising on Facebook or Twitter, companies are using social networks to build teams that solve problems faster, share information better among their employees and partners, bring customer ideas for new product designs to market earlier, and redesign all kinds of

The Effect of Technology on Education

1368 words - 6 pages knowledge updating and professional growth (Bertrand, 2010). It has been thought that the current advantages to improve the United States development interventions fail to be aware of the need to radically redesign higher education to implement the development benefits of the future (Bertrand, 2010). Many colleges and even high schools are beginning to adapt to the new technologies; and are finding that there are more options out there for those that

Overview on the Theory of Recruitment Process and the Use of Selection Tools

3199 words - 13 pages and develop selection criteria and review (or even redesign) the job description. Moreover, my company needs to catch-up with the latest academic developments, think about them critically, and apply all its proven results. 3) Keep Accurate Records Keeping accurate record of the recruitment and selection process (including test results and decisions, but also feedback from the applicants rejected) could help my company to make correct

Related Essays

Change And Culture Case Study

2175 words - 9 pages Change and Culture Case Study II Cassandra Foster HCS/514: Managing In Today’s Health Care Organization University Of Phoenix Renee Sharp July 25, 2011 Change and Culture Case Study II The organizational literature provides two major concepts that aid in comprehending the job restructuring process. The two concepts are job design and system redesign respectively. The job design deals with the

Needs Analysis: The Who, What, When And Where Of Training

1700 words - 7 pages knowledge and if the designer finds an improper environment or tools, this can be corrected through workplace redesign, job redesign, organizational redesign, or technology innovations. If the designer determines that there are improper incentives at the root of the problem, this situation can be improved through new policies, pay for performance, recognition programs, job redesign, quality and involvement programs, vertical and horizontal career

Incentive Plans Essay

610 words - 3 pages Companies use incentive plans as a way to motivate and compensate employees’ remarkable levels of professional accomplishment. It can also be a used to boost production levels and reward employees for a job well done. The objective of incentives awards is to motivate employee goal-setting, cooperation, and group interaction. For the most employees will perform according to how they are measured and compensated. When employees work as a team

Job Redesign And Workplace Essay

1491 words - 6 pages Job Redesign and Workplace Rewards Eric R. Taylor PSY/320 January 26, 2012 Eshanda James Job Redesign and Workplace Rewards Working in today's business has positive and negative rewards. People normally focus on the positive rewards. This is the reason why people tend to stay in his or her job for a long period. Rewards can create motivation to people, and it can also cause workplace disparate to the group. Workplace rewards are