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It Management Essay

2161 words - 9 pages

In order to clearly define my role as head of the Information Technology (IT) at Magnum it’s important to highlight the role of Information Technology in organizations and how it is being utilized in organizations. Thus, giving a better understanding of how I define my role within our organization.
Information Technology (IT) has become a vital and integral part of every business plan. Information Technology plays a significant strategic role in the management of an organization. The use of Information Technology has become a major part in the decision making process of an organization; ensuring that data is readily available for management. With the assistance of an Information ...view middle of the document...

The information can be used to track profitability over time, maximize return on investment and identify areas of improvement. Managers can track sales on a daily basis, allowing them to immediately react to lower-than-expected numbers by boosting employee productivity or reducing the cost of an item.
Companies are using IT to improve the way they design and manage customer relationships. Customer Relationship Management (CRM) systems capture every interaction a company has with a customer, so that a more enriching experience is possible. If a customer calls a call center with an issue, the customer support representative will be able to see what the customer has purchased, view shipping information, call up the training manual for that item and effectively respond to the issue. The entire interaction is stored in the CRM system, ready to be recalled if the customer calls again. The customer has a better, more focused experience and the company benefits from improved productivity. IT is also used to manage a company’s inventory, organizations need to maintain enough stock to meet demand without investing in more than they require. Inventory management systems track the quantity of each item a company maintains, triggering an order of additional stock when the quantities fall below a pre-determined amount. These systems are best used when the inventory management system is connected to the point-of-sale (POS) system. The POS system ensures that each time an item is sold, one of that item is removed from the inventory count, creating a closed information loop between all departments.
An Information Technology Manager are responsible for implementing and maintaining an organization's technology infrastructure, overseeing a team of IT professionals. Their tasking encompasses information systems planning, installation, and maintenance, including hardware and software upgrades. Organizations rely on a central information processing system to support efficient data management and communications. The IT manager monitors the organization's operational requirements, researches strategies and technology solutions, and builds the most cost-effective and efficient system to achieve those goals.
It has been stated that over the last sixty years there has been new ways and means of conducting business through Information Technology; with the use of electronic devices and other high-tech equipment. Technology is ever changing and has altered organizational leadership’s consciousness, language and the way that business processes are viewed and initiated. Management’s use of such technology as wireless networking, collaboration tools, digital video, handheld devices and videoconferencing are just a few examples of how evolving technology is changing the dynamics of doing business in modern times.
As the Information Technology Leader of Magnum, I see myself responsible for supervising, hiring, training, organizing, coordinating, and motivating my team...

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