It Integration System: An Introduction To Erp For Ebusiness & Ecommerce Activity

3129 words - 13 pages

 IT
 INTEGRATION
 SYSTEM:
 ERP,
 e-­‐Business
 &
 e-­‐Commerce
 


 


 
 


  1
 


 IT
 INTEGRATION
 SYSTEM:
 ERP,
 e-­‐Business
 &
 e-­‐Commerce
 


 

1] Executive Summary ………………………………………………………… 3 1.1] Introduction & Problem Background ……………………..……... 3 2] eBusiness Solution ………………..………………………………………… 3-4 2.1] Enterprise Resource Planning …………………………………… 4-5 2.2] eCommerce ………………………………………………………... 5 3] Benefit of New System Integrations …..…………………………………… 5-6 4] Risks and Challenges of New System Integrations …..………………….. 6-7 5] Recommendation ……………………………………….………………..…. 7-10 5.1] Facing supplier and business partner ...view middle of the document...

According to the statistic, retailer in the high street has started to enhance their services by providing e-commerce or m-commerce to the consumer (Butler, 2013).

Logically, e-business can be defined as business activity/transaction over a network or Internet. Norris and West (2001) in his book said that eBusiness is embraces in all aspect of buying and selling products and service over a network and it involve the dealing between two parties, either it is business to consumer (B2C) or business to business (B2B) in online transactions and the key commodity being traded is information. In contrast, Laudon and Traver (2003) said that, ebusiness primarily concerns the application of digital technologies to business process within the organization whereby e-commerce primarily involves transactions that cross organization boundaries. However, both e-commerce and e-business can be integrate in one system call Enterprise Resource Planning (ERP). The software of ERP


 

3
 


 IT
 INTEGRATION
 SYSTEM:
 ERP,
 e-­‐Business
 &
 e-­‐Commerce
 
  system can encompasses functionality for a number of vital departments and business process in manufacturing companies (ERPsupersite, 2000). In order for SMARTZ move into this ‘e’ activity, there are several matters that need to be highlight. As SMARTZ have multiple outlets across border, an integrated system should be implement where all the back-end activities (B2B, SCM) can be centralized in one system and in the mean time, the front-end activities (B2C, CRM) is continuously supported 24 hours (Turban, King, & Lang, 2009).

2.1

Enterprise Resource Planning (ERP)
An Enterprise Resource Planning (ERP) system is a set of integrated programs that manages the core business operations for an entire multisite and global organization (Stair & Reynolds, 2012). Organization can no longer respond to market changes using nonintegrated information systems based on overnight processing of yesterday’s business transactions, conflicting data models, and obsolete technology. Today, organizations are turning to ERP software, a set of integrated program that manage a company’s vital business operations for an entire multisite, global organization (Stair & Reynolds, 2012). Generally, an ERP systems will integrates the business processes in one system that can be used to help meet those needs. As ERP system can integrate multisite organization, it is good approach for SMARTZ to implement an ERP system as it can integrate across the boarder. However, it is important to ensure that the ERP system can support other business functions like Supply Chain Management (SCM), Customer Relationship Management (CRM) and B2C. Other than that, new ERP system will improve in a number of ways, including adding model-based configuration and Business Process Management (BPM) tools that let business process professionals modify ERP systems to fit their needs while avoiding costly and headache


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