Reengineering San Antonio’s Identification Process
Table of Contents
I. Executive Summary
II. Definition of Business Process Reengineering
III. Brief Background.
IV. Current Business Issues
V. Proposed Solutions
VI. Recommendations for the Executive Committee
Obtaining a driver’s license is an important and exciting time for many young people. What’s not exciting as many have experiences is having to wait in line for hours just to obtain a copy of identification and have to wait four to six weeks to get the actual identification. Business Process Reengineering is used to redesign the way work is done to better support the ...view middle of the document...
Definition of Business Process Reengineering
The topic that we have chosen for our applied research project is Business Process Reengineering. As stated in this article by Carter (2005) “Business process reengineering is the main way in which organizations become more efficient and modernize. Business process reengineering transforms an organization in ways that directly affect performance.” BPR transforms the way people work and improve customer satisfaction, delivery, and improve organizational efficiency. In this article by Prosci they say “Improving business processes is paramount for businesses to stay competitive in today's marketplace. Over the last 10 to 15 years companies have been forced to improve their business processes because we, as customers, are demanding better and better products and services”. BPR makes it possible for the work flow to go a little simpler. In our case we are using the San Antonio driver’s license office as the company we are choosing to implement BPR as an option to better the organizations work flow because they lack the technology to getting a driver license a much faster and simpler process. In using BPR to modernize the driver’s license office here in San Antonio we will be able to improve the efficiency of the office and improving the organization performance.
The Texas Department of Public Safety was established on August 10, 1935 by the Texas Legislature. TDPS was given the task of providing for crime prevention and detection as well as to enforce laws that provide for public safety (Jasinski, N.D.). Originally the department was classified into six divisions: The Highway Patrol, Texas Rangers, Bureau of Communications, Bureau of Intelligence, Bureau of Education and the Bureau of Identification and records. In 1937 the state licensing of drivers was added to the tasks of the department, as was the first narcotics section (Jasinski, N.D.). As time went on the department was reorganized several times and new tasks were assigned including: accident record section (later called the statistical division in 1946), Motor Vehicle Inspection Act and the Safety Responsibility Act in 1957.
The TDPS is currently divided into 14 divisions (Drivers License being one of them). The department is funded by the Texas Legislature and had a 2010 budget of $1,051,483,231 (Operating Budget, 2009). TDPS is headed by five members; appointed by the Governor; for staggered six-year terms. The Current members are: Chairman Allan Polunsky (term exp. 12/30/2015), Carin Barth (term exp. 12/31/2011), Ada Brown (term exp. 12/31/2011), John Steen (term exp. 1/1/2012), A. Cynthia “Cindy” Leon (term exp. 1/1/2016).
Current Business Issues
Identifying weaknesses and opportunities are key components of an S.W.O.T analysis. Some organization perform this prior to the start of the company while some organization periodically throughout the life of the company. Technology causes businesses...