The following questions can be written answers for your Certificate. Please complete the questions which your assessor has asked you to complete.
Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
1. Identify different reasons why people communicate
|the diffferent reasons why people communicate are: |
|To give and recive information. |
|To give and recive instructions. ...view middle of the document...
|It is important to observe an individual's reaction when communicating with them as the reaction may relate to personality, culture or religion. Sometimes|
|you will have to adapt the way you communicate because of the way a child or adult reacts to you. It is important that you observe a range of different |
|reactions so that you know how to respond to a child or adult. You need to understand that children or adults express what they may not be able to put |
|into words in a variety of ways. You may also need to be aware that expressions can have different meanings for different cultures. |
1. Find out an individual’s communication and language needs, wishes and preferences
|You will need to talk to their parents to find out if there are any needs their child has. Seek support and advice from other professionals such as speech|
|and language specialists. Talk to your SENCO if you need advice as to where to gain information for a child with learning needs. Observe the children and |
|find out from the line manager if there are and reports on record about child's communication needs. |
1. Identify barriers to communication
|The barriers to communication are staff absences or shortages, communicating from different locationss or sites and poor lighting or background |
|noise.Unclear structure so adults do not know who to communicate with, lack of clarification of what each person's role is in communication within the |
|setting. Personality conflicts between adults, lack of consulation, insufficient support in communicating and different views about practice. Adults with |
|personal problems or worries,such as health or relationships, adults with drepression or other psychological conditions and adults with eyesight or |
|hearing needs. Adults with English as an additional language so communication is not clearly understood, inappropriate or complicated language which can |
|sometimes stop people from understanding a message and poor explanations or misunderstanding resulting in confusion and written information that is poorly|
|presented with mistakes, such as incorrect dates for events which could cause confusion. |
4. Identify sources of information and support or services to enable...