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Interpersonal Training Request Memo Essay

607 words - 3 pages

HR Memo
Candace Brock
HCS/131
November 16, 2015
Diane Rodriguez

Memorandum

TO: Human Resources
FROM: Candace Brock
DATE: November 16, 2015
SUBJECT: Interpersonal Relationships Development training classes Request


In order to enhance and improve employee relations and communication inside our health care office I would like to request the development of training classes on interpersonal relationships. These relations and their quality play a vital role in the communication and success of our facility. Factors such as supportive and defensive climates and the way we express ourselves determine the level of service we provide. Understanding the elements of communication and the characteristics of interpersonal relationships will provide a more stable and collaborative working environment.

Nonassertive behaviors inside the workplace have advantages as well as disadvantages. Being nonassertive means that you are a cooperative team player who is easy to please ...view middle of the document...

Knowing that you can openly discuss work place topics and ask for help from coworkers is an important process that in such case may not be a possibility.

Assertiveness is the key to success in interpersonal relations. Assertive people are more conductive to a supportive communication. Learning to be assertive in the workplace builds trust amongst coworkers and patients, makes it possible to get important needs meet and will prevent conflict. Assertive communication reduces stress, improves productivity and contributes to a healthy workforce. (Pippa Ibe)

Understanding of how to apply steps such as The Four Part Assertion message will prove to be beneficial in enhancing our interpersonal communication. By adapting to these tools and attitudes we can learn to be open, honest and genuine in our interactions. Using Behavior Description will give coworkers a factual description of the problem. A statement of a person’s feelings in response to the behavior is using a Feeling Message. Identifying consequences you are experiencing as a result of the behavior is using a Consequence Statement. Coworkers can apply Request Statement to offer a possible solution to the problem. I feel that having a good understanding of these techniques will greatly benefit our organization.

The elements of supportive and defensive climates are important in determining the effectiveness and quality of our communication inside the workplace. Understanding these elements and knowing how to apply them will have a great effect on the type of environment we establish.

I believe that educating our employees on these relations and how they affect our environment and determine the type of climate we are in would be extremely beneficial to our health care office as well as the patients whom we provide care for.

Thank you for your time and consideration.

Candace Brock

References:

Usinternational.com Pippa Ibe. May 19, 2013

Communicating in the Workplace
Chapter 6: Interpersonal Relationship Skills
ISBN: 9780136136910 Authors: Thomas Cheesebro, Linda O?Connor, Francisco Rios
Copyright © Pearson Education (2010)

Communicating in the Workplace
Chapter 7: Conflict Resolution
ISBN: 9780136136910 Authors: Thomas Cheesebro, Linda O?Connor, Francisco Rios
Copyright © Pearson Education (2010)

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