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Interpersonal Communication Essay

1120 words - 5 pages

Emotions in Effective Communication
Shari L Hess
BSHS/385
Monday, December 14, 2015
Cynthia Cucuzza

Emotions in Effective Communication
Emotions in interpersonal communication are an important role in building working relationships with clients. It is important for human service professionals to maintain eye contact, nonverbal behavior, and listening to the clients. Human service workers understand the importance of maintaining working relationships with clients and avoiding emotions that are not appropriate in conversations with them. The impact that emotions have in interpersonal communication, obstacles an interviewer faces when dealing with clients and their emotions, and ...view middle of the document...

They close down the lines of communication and become withdrawn. Emotions impact the listening skills of the client. When that happens, the interviewer must gain control of the situation by changing the way the client is feeling. It is important that an interviewer continue to learn new techniques or skills to overcome obstacles when dealing with the emotions of their clients. “One strategy for persuading an individual, is to appeal to your level of knowledge and expertise with respect to the topic” (Interpersonal Communication, 2012).
Communication plays an important role in assisting clients in finding solutions to their problems. There are different cultures, languages, religions, and lifestyles, as well as the differences in gender. Communication can assist human service professionals with meeting the needs of all clients. Human service workers need to learn about the culture of the people they are assisting. “Culturally competent service providers must take into the assessment the full range of factors that influence how any one individual service recipient behaves and communicates” (Cultural Competency and Diversity, 2005). It is important for human service workers to learn about the different cultures so they can assist the client to the best of their ability. Educating themselves in the ways of the other cultures will be to the advantage of the human service workers.
Emotions in interpersonal communication is another form of communication that involves a client and a human service professional. Client’s emotions can be negative or positive depending on the interviewer. If eye contact is maintained and body language is appropriate, and there is nonverbal communication, then the interview should go well. The interviewer must learn how to gain control of the client’s emotions by continuing to learn new skills and techniques. We live in a world where there is diversity. Diversity means all people are not the same. With the different cultures, religions, and genders, it is imperative that human service workers learn all they can about the client they are serving. This makes the interview process proceed more smoothly because the interviewer knows what to expect form a particular culture. People with different cultural backgrounds not only communicate differently, but they think differently too (Floyd, 2012). In order to better serve the people human service workers are assisting, they need to respect all the cultures, genders, and religions of the world. Avoid assumptions and ask question.

Abstract
One of the most important concepts of humanity is interpersonal communication. Our communication skills vary from one person to the next. There are many ways that we communicate in society with one another. Communication consists of verbal or nonverbal...

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