Information Systems and Business
INF220: IS Principles
Instructor Christopher Powell
March 31, 2014
Over the course of the past few weeks, we have learned about businesses and how technology has affected how businesses are operating domestically and internationally. The information that I will provide in this assignment will give you an insight as to how information systems transform businesses, help solve business problems; how information systems support major business functions and how information systems affect business careers.
Information systems are transforming business by providing instant access to real time information that can be processed immediately. ...view middle of the document...
In many industries, survival and even existence without the use of information systems is inconceivable. Information systems play a critical role in increasing productivity, lowering operating costs, and streamlining the information within the supply chain. Although information systems have become more of a commodity, when coupled with changes in organization and management, it can provide the foundation for new products, services, and ways of conducting business that provide firms with a strategic advantage over its competitors.
An information system is a set of interrelated components that work together to collect, process, store, and organize information to support decision making, coordination, control, analysis, and visualization in a company. In addition to supporting decision making, information systems may also help managers and workers analyze problems, visualize complex situations, and create new products.
To help solve information systems-relations problems, there is a four step solution to solving these business problems, and they are as follow:
1. Define the problem = you will want to start with an information gathering process by speaking to everyone involved. If your biggest customer complains that your product is starting to fail, for example, talk to the customer to learn exactly what is failing and where. Using the information you get, analyze your product to see what ways you can rectify the problem and improve your product
2. Explore the costs of failure = In connection with the problem, what exactly will failure mean? List down what this problem would really mean for you or your business, including financial costs, how this will financially affect your relationship with customers as well as any partnerships. Using the example above, if your biggest customer pulls out their account, will your business survive? Will the cost to rectify the issues cost more than losing the customer? How will it affect your revenue? Understanding the impact of a problem and knowing the worst case scenario can push you to act on it fast.
3. Explore the benefits of success = after viewing the negative (cost, lost revenue, loss of customer), now examine things from the positive side: what will happen if you successfully resolve the problem? Will your biggest customer keep their account with you? Will you be able to expand your product line if this issue is resolved? Will you acquire more accounts?
4. Outline the solution = List the specific steps that need to be taken to solve the problem. This is the most important step in the problem solving process, and don’t be afraid if you think you need help...