Hoosier Burger Case Analysis
Business Systems Analysis
March 10, 2014
Hoosier Burger Case Analysis
Having a dream since the 1970’s of owning their own restaurant, Hoosier Burger owners realized that dream when they noticed a for sale sign in the window of Myrtle’s Family restaurant while driving one day. After purchasing the business, the owners, Bob and Thelma Mellenkamp identified the need for an information system (IS) project in order to support their needs for a system that supported inventory control, customer services, marketing, and food preparation. The system has a strategic focus on improving day-to-day ...view middle of the document...
Within the design of the system, there are subsystems to be considered. These include the storage area for the perishable food items delivered daily, the storage area for the non-perishable items delivered on an as needed basis, and the stock log form that is updated upon delivery receipt and nightly after the daily sales are calculated. The systems development has to focus on adaptive, people based technology rather than role based. It must also provide tools that offer automated support for some areas of the POS system.
The project was selected based on the expectation to improve on important weaknesses the company is facing, due to their paper-based system. Improved inventory accuracy, customer order handling, and management reporting systems are the focuses of the project. By focusing on these areas, the system will improve the amount of time a customer will have to wait from the time their order is taken to the time they receive it, which currently can exceed 40 minutes. By reducing these wait times, Hoosier Burger will see improved word of mouth advertising with fewer incidents of negative feedback.
Hoosier Burger Project Scope
The scope of the Hoosier Burger Project is to provide positive returns in the inventory management, food preparation, customer service, and marketing areas.
Hoosier Burger Project Feasibility Factors
When assessing the project, it is important to keep in mind these six feasibility factors: operational, economic, technical, schedule, legal and contractual, and political. (Valacich et al., 2009, p. 108) The economic feasibility of this project is that it fit within the budget of Hoosier Burger while still meeting the needs of the business, as well as provides returns on the initial system investment through sales growth. Operational feasibility is seen through the improvement processes, increasing efficiency of the work atmosphere while aligning the company with the technical standards seen in competitive businesses within the same industry. Schedule feasibility is seen with the improvements in reporting, inventory tracking, and order taking systems, which reduce employee labor. The legal and contractual feasibility needs are met through the new system, as it manages sales, product cost, employee data, and salary correctly. Finally, if these five feasibility factors are met by the new IS system, then the political feasibility needs should be met, as all company stakeholders would see the benefit of the new system.
The Project Scope Statement
General Project Information
Project Name: Hoosier Burger’s New System
Project Manager: Ed Rosario
Project Sponsor: Hoosier Burger
Customer service and order efficiency have been reduced due to inefficient methods of tracking inventory, order taking and point of sale management and reporting. Improvements to these systems are required in order to meet company objectives...