This website uses cookies to ensure you have the best experience. Learn more

Improving Government Performance Essay

1806 words - 8 pages

Improving Government Performance
Using the Balanced Scorecard to Plan and Manage Strategically
Howard Rohm President and CEO, the Balanced Scorecard Institute

Are programs, services, and staff aligned around a shared vision of the future? Do government leaders have a clear strategy for delivering cost-effective services for citizens and other stakeholders, and is that strategy communicated with clarity, both internally and externally? Do you have a disciplined way of choosing priorities among competing programs and services, under tighter and more stringent budgets? How are you keeping score and communicating progress toward the vision? If you need to make hard choices among competing ...view middle of the document...

But “What measures should we use?” is not the first question……the first question is the vision question: “What are we trying to accomplish?” and the second question is the strategy question: “Are we doing the right things?”… operational questions (e.g., “Are we doing things right?”) come later. Performance measure scorecards are of little value, as most organizations just take easy to capture measures and populate a dashboard for executives and managers. Not much strategic there. There is a lot of value in building a strategic scorecard system that engages employees in strategic thinking and managing and measuring strategy execution. Strategy-based scorecard systems are widely used worldwide to communicate an organization’s shared vision to everyone, improve alignment, focus on what matters the most, drive budget formulation, and improve program and service tracking. These scorecard systems are used at country, state, agency, ministry, and municipal government levels. A strategic scorecard system is built around organization strategic objectives critical for creating value for citizens and other stakeholders, around programs and services that make the objectives actionable, and around the value creation chain (called a strategy map) that defines what must be done to be successful. Good scorecards focus on outcome and output performance measures that provide real business intelligence and contribute to the achievement of operational excellence, employee excellence, and government organization success. Starting with a strategic view of how the organization creates value for citizens and stakeholders, the scorecard system links strategy to what must be done operationally to be successful.
©2009 Balanced Scorecard Institute, a Strategy Management Group company. All rights reserved.


The logic of building a scorecard system and using the system as the organization strategic planning framework is shown in the figure below. Starting with an understanding of citizen and stakeholder needs, the strategic components of the scorecard system are developed and validated. The components include mission, vision, core values, strategic perspectives (i.e., performance dimensions), strategic themes and results, strategic objectives, an organization-wide strategy map, performance measures and targets, and strategic initiatives. Programs and services are then linked to strategy and a strategic budget is formulated. Operational and program plans, usually annually, follow. Organization alignment comes from linking the components in an orderly fashion and communicating the organization’s story of how value is created for stakeholders.

How does one go about developing such a scorecard system? We developed the Balanced Scorecard NineStep To Success™ framework shown in the figure below, to build and implement strategy-based scorecard systems. Separate versions of the framework are available for business and industry, non-profit, and public sector organizations...

Other Papers Like Improving Government Performance

Performace Management Essay

4013 words - 17 pages improving the lifestyle of rural population and in turn become the bank of choice of corporate, medium businesses and rural market Enhancing the value: To employees, shareholders, government and customers World class banking services: Provide world class banking services by achieving excellence in customer service and adopting high level technology standards.  1.2.3 Objectives of NBL Nepal Bank Limited has the following objectives

Performance Management Essay

7702 words - 31 pages 1.0 Introduction to Performance Management The most common view of performance management is that creating a shared vision of the purpose and aims of the organisation. It is about helping the individual employees to understand and recognize their part in contributing to the organisation’s success and thereby managing and improving the performance of both the individuals and the organisation. People must be managed to deliver superior

Factors That Affects Student's Academic Performances

4071 words - 17 pages thing revealed that the university or government should take into account the following factors (age, income and hour). The impact of other factors may also on academic performance (Test Score) but it is not strongly significant therefore we should exclude from model. The correlation analysis shows the age, income and hour have significant role in improving the student performance of graduate student. We compute the strength of association

Pay for Performance Through Strategic Planning

3802 words - 16 pages -performance program if employees consider its use to be anything less than fair across the board, particularly in the public sector where people may be motivated by a wide range of intrinsic factors that may not be related directly to the pay involved. For instance, Risher (2012) advises, “While it is effectively a universal practice for white-collar employees in non-government sectors, [pay-for-peformance programs] represent a radical and difficult

Explain the Roles and Responsibilities of Two Overarching Health Organisations

593 words - 3 pages treatment they require, with the compassion, respect and dignity they deserve. Their responsibilities include: * They lead across health and care by creating national policies and legislations, providing long-term goals to meet current and future problems/challenges, putting health and care at the core of the government and being global leader in health and care policy * They support the integrity of the system by providing funding

Overview of Transparency

1240 words - 5 pages OVERVIEW OF TRANSPARENCY IN DIFFERENT COUNTRIES Transparency in the government financial management surely is important to produced fairly comprehensive performance measurement system and providing insufficient disclosure of these performance information to the wider public. An informed citizenship is vital for healthy, free societies and it also support the fact that citizens have the right to access the documents and proceedings of the

Implementation Of Obb System

3889 words - 16 pages result areas, emphasis will continue to be given to enhancing private investment, promoting niche growth areas, improving the business environment and public service delivery to achieve sustainable growth. Outcomes will be measured against key performance indicators to evaluate the effectiveness of programmes and projects implemented by ministries and agencies. Hence, the OBB approach will eliminate redundancies and ensure value-for-money, while

Types Of Government Contracts

1191 words - 5 pages environment, scope creep may significantly erode the contractor’s profit. This is not just the contractor’s problem. An underperforming contract does not reflect positively on the contractor’s project manager. To assuage his superiors, the government project manager may begin to divert focus from delivering a quality product or service to improving the financial performance of the contract, for example, by reducing efforts in another area to

Analysis of the Employees Performance System- Individual

2875 words - 12 pages lead to ways of improving performance. Purpose of Performance Appraisal Historically, the results that came from the performance appraisal were used as main base for administrative decision. McGregor in 1967 mentioned that performance appraisal should apply to get feedback in order improving the employees that lead to benefit and quality of services or products. Murphy and Cleveland in 1995 also mentioned the performance appraisal should apply

Understanding Accounting and Financial Information

603 words - 3 pages Understanding Accounting and Financial Information A company’s financial status provides various financial information that investors and creditors used to evaluate a company’s financial performance. The financial statement perspectives provided in this overview are meant to give readers the big picture. With these considerations in mind, beginning investors should be better prepared to cope with learning the analytical details of

Effeciency and Effectiveness

1104 words - 5 pages government in citizen services, while enabling better performance measurement for grants. Other levels of government will see budget savings and will be able to improve program delivery because more accurate data is available. Intra-governmental: Internal Efficiency and Effectiveness (IEE); That will make better use of modern technology to reduce costs and improve quality of federal government agency administration, by using the best practices in areas

Related Essays

Managing Performance Essay

5273 words - 22 pages Management - Meaning, System and Process Definition of Performance Management The role of HR in the present scenario has undergone a sea change and its focus is on evolving such functional strategies which enable successful implementation of the major corporate strategies. In a way, HR and corporate strategies function in alignment. Today, HR works towards facilitating and improving the performance of the employees by building a conducive work

Performance Management Essay

1093 words - 5 pages coworkers but also working with the Government Technical Representatives to solve problems with IMDS on the aircraft as well and the data that is collected. I am also evaluated to train the Government reps in developing training materials so they will be able to train the military personnel when my contract is terminated. The performance evaluation has a section for objectives for the coming year. These are the goals focused on improving my job

Implementing A Performance Evaluation System Essay

1435 words - 6 pages conducting formal performance reviews. There has been a general agreement in the belief that well designs performance evaluation lead to positive implications of organizations. Thus, performance reviews can benefit an organization’s effectiveness (Kulno, 2008). Reference: Farris, J. A., van Aken, E.,M., Letens, G., Chearksul, P., & Coleman, G. (2011). Improving the performance review process. International Journal of Operations &amp

Essey Essay

3257 words - 14 pages According to Armstrong (2001) performance management can be defined as a strategic and integrated approach to delivering sustained success to businesses, in this instance public services, by improving the performance of the employees by developing the capabilities of team and individual contributors. A performance management system sets out to establish organisational goals and objectives to ensure that a business is successful and employees