TO: IG Board of Directors, Sr. Management Team
FROM: Communications Dept. Manager
DATE: Dec 14, 2015
SUBJECT: Improving Communications Project
One of the most important aspects of every successful organization is the ability to have effective communications in every direction be it downward from management to employee, upward from employee to management, laterally between employees or outward, to customers or clients. It has become apparent that with our organization’s rapid growth, our communication processes have suffered. The creation of this team was requested by management to assess the issues and make suggestions for positive resolutions.
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For instance, team member A would respond to questions with shorter and shorter answers as the production level increased, leading team member B to believe team member A was upset. It turned out that this was not the case at all. Team member A said that he was simply so focused on keeping up with the production that he was not thinking about the way his responses might be interpreted.
We believe that team members, supervisors and managers much all be involved in resolving the communication problems. Problems between employees should be addressed in private with the employees involved and their supervisors to reach a resolution.
As for the communication problems across the organization, we believe there should be some team-building and organization events that do not involve work, events that employees will enjoy and can be used to bond. One of our communication team members brought up an article posted on the usnews.com site. While discussing team building functions, the author wrote, “…team-building events can help co-workers better understand one...