IMPACT OF TOTAL QUALITY MANAGEMENT
INDIAN PHARMACEUTICAL COMPANIES’ PERFORMANCE
Name: Singh Sudhanshu Bala,
Roll no.- ITM/BIT/MUMBAI/09/1- 17
Serial No. Title Page No.
1. Title Page 1
2. Index 2
3. Title of the Thesis 3
4. Background of Research 4
5. Objectives 10
6. Scope 11
7. Methodology 11
8. Review of Literature 12
9. Gaps in Literature 14
10. Summary of the Proposal 14
11. Work Plan 16
12. References 17
It is essentially a way of organizing and involving the whole organization, every department, every activity, every single person at every level.
TQM is an organization-wide activity and has to reach every employee within the organization.
Another definition of TQM given by Zaire and Simintiras (1991) is:
Total Quality management is the combination of socio-technical process towards doing the right things (externally), everything right (internally), first time and all the time, with economic viability considered at each stage of each process.
Evolution of Total Quality Management
The concept of quality has existed for many years, though its meaning has changed and evolved over time. In the early twentieth century, quality management meant INSPECTING products to ensure that they met specifications. In the 1940s, during World War II, quality became more STATISTICAL in nature. Statistical sampling techniques were used to evaluate quality and QUALITY CONTROL charts were used to monitor the production process. In the 1960s, with the help of so-called “quality gurus,” the concept took on a broader meaning. Quality began to be viewed as something that encompassed the entire organization, not only the production process. Since all functions were responsible for product quality and all shared the costs of poor quality, quality was seen as a concept that affected the entire organization.
Since the mid 80’s Total Quality Management (TQM) is considered as the universal remedy for a range of organization problems including organization performance. Today, successful companies understand that quality provides a competitive advantage. They put the customer first and defined quality as meeting or exceeding customer expectations.
TQM evolution has been better defined in the following table:
Quality Movement from Inspection to TQM
Sr. No. Criterion Inspection Statistical Quality Control (SQC) Quality Assurance (QA) Total Quality Management
1. Objective Measurement of specifications Control of processes Distribution of quality responsibility to functional areas Continuous quality improvement at every level, at every place and at every stage
2. Focus Uniform product quality Reduction in inspection work Evaluation at all stages Customer (internal and external) satisfaction
3. Tools Gauges and measurement techniques Statistical quality control tools and techniques Quality planning, documentation and quality systems Commitment, participation, motivation, education & training, organization development
4. Responsibility for quality Inspection department Production department All departments Top management leadership with everyone in organization
5. Approach Inspection, sorting grading Trouble shooting and controlling the quality Assuring to build quality planning programme design and programme control Strategic management, team involvement and action research
Mohanty, R.P and Lakhe, R.R. Understanding TQM, Production planning and control....