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Human Resources Task 2 Essay

2230 words - 9 pages

Subject: Human Resources, Task2, Ethical decision making
 
This is to bring to your kind notice that recently we have received a report from the quality assurance department regarding the toy collection which has been recently been made for elementary schools for our South American client. The toys made did not pass the quality check as it includes a metal whistle, which contains high percentage of led which is highly harmful for the children. The shipment needs to be left by the end of the week.
 There are three different alternatives that I would like to propose:

Firstly, we should send the toys neglecting the quality report.
This is not an ethical alternative as we are ignoring the ...view middle of the document...

This is important example for company that neglecting quality is going to earn you nothing.
Your product is your responsibility. Ethics involves the community politics at the level of values–not just what can be achieved or how to achieve it, but more what should be fairness. Ignoring customers and neglecting quality is not the ethical way
 
Secondly, we must reproduce and repack the toy collection with the assured quality and send to the customer.
This alternative will lead to extend of the delivery of the toy to the customer and will entail the cost of $100000.This way is the best one. It will have some temporary disadvantages but you will get customers` respect. They will see that you are behind of your product and giving guarantee. It will cost huge money to company and some negative effects of extend deliver time but as I said in previous section best companies choose this way to satisfy their customers.
Definition of ethic is: being in accordance with the rules or standards for right conduct or practice, especially the standards of a profession. Breaking the profession is not ethical Way. This method is the ethical way you inform the company about your products and asking for extra time to reproduce.

 The last option is to cancel the order.
This will affect the relationship with the customer. Also, it will affect the company negatively for future orders  because since you cancel the order last minutes, your value on customer is going to be negative because time is money and company lose time because of you. Additionally, possible that they can post negative feedback about your company on website and it is going to very negative idea about your company on existed or new customers.
Advantage is customers will see that this company does not sell any unhealthy or uncertified products. Also, selling unhealthy product is illegal and possible company may sue you. It will cost you thousands dollar. I mean it can affect you negatively in terms of financial. Customer maybe not going to buy anything from you again but they will see that you are producing brand new quality product. Possible they will refer you to other customers since you are behind of your product.

Among the three alternatives, the best option is to choose on reproduce the toys again.
Social Responsibility refers to operating a business in a manner that accounts for the social and environmental impact created by the business. It means a commitment to developing policies that integrate responsible practices into daily business operations. Social responsibility is not just about managing, reducing and avoiding risk, it is about creating opportunities, generating improved performance, making money and leaving the risks far behind. High performance workplaces that integrate the views of line employees into decision-making processes
It is an ethical ideology that an entity, be it an organization or individual, has an obligation to act to benefit society at large. This responsibility...

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