Human Resource School
Unit 7 Project
Organizational Development for Healthcare
Tatiana M. Owens
February 28, 2012
It’s amazing how people are affected by many factors in the workplace. From management all the way down to self worth. Many times good employees leave companies due to feeling unworthy of the skills they present to the organization. In today’s economy it’s not easy to pick up and move to the next company this is also why there’s a lot of unhappy staff working in organizations just for a paycheck every two weeks. Adopting the human resource theory can definitely help hiring managers to hire the best ...view middle of the document...
“We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer”. Southwest Airlines has been really successful with this approach they’ve been able to retain great employees throughout the years while extending exceptional service to Southwest Airlines customers. “The secret to its success, said Southwest chairman Herb Kelleher during a talk at Wharton April 22, is available for anyone, including its competitors, to see. It’s an obsession with keeping costs low and treating employees well and a commitment to managing the company during booms with an eye to the busts that will inevitably follow”. The key in this statement is “treating employees well”. Organizations need to realize that the face of their corporation is the employees they hire and if they’re unsatisfied or not challenged enough their motivation will begin to decrease drastically causing low productivity and poor service. “The tale points to the second reason why Kelleher believes his company has succeeded: its treatment of employees. “It’s sometimes been held out to be a conundrum in business – ‘Who comes first, employees, customers or shareholders?’ We’ve never thought it was a conundrum. If employees are treated well, they’ll treat the customers well. If the customers are treated well, they’ll come back, and the shareholders will be happy. At Southwest, treating employees well doesn’t mean handing out big paychecks. In fact, the company’s wages are lower than competitors. But the airline makes stock options widely available, so all employees – not just executives – can share in the company’s financial success”. To make a long story short as Kelleher states treat your employees well and this will only help enhance reputation and productivity for your organization.
As the director of Tri-County Home Health Agency I will first consider the employees emotions first. This means I will come off calm and not exuding negative disposition at all. I will start looking into all the departments and verifying which departments we can reduce without it affecting the patients and the organization. I will definitely consider reducing the number of nurses that are on call by determining how many patients one nurse can assist on a daily basis instead of having a different nurse go out every trip. This will also allow the patients to build a rapport with their home health nurse and which in return will give patients the reassurance that they will see the same nurse daily. Also within my organization we have call center representatives who take calls and make appointments for patients. Will definitely consider minimizing this department by offering part...